Roberta (Birdie) DeMarco
Scottsdale,AZ
Summary
Dedicated bartender and server with 11 years of experience in the hospitality industry, focusing on exceptional customer service and effective team leadership. Demonstrated expertise in inventory management and hiring/training staff while ensuring compliance with food and liquor safety standards. Proven ability to maintain high operational efficiency and a positive brand image through skillful cocktail preparation and customer engagement.
Overview
9
9
years of professional experience
Work History
Bartender/Manager on Duty
Chopper Johns
Phoenix, Arizona
01.2025 - Current
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs.
- Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations.
- Implemented efficient workflow processes behind the bar to minimize wait time during peak hours.
Bartender/Manager on Duty
Porters Western Saloon
Scottsdale, Arizona
08.2020 - 12.2024
- Managed daily operations, including scheduling, inventory management, and customer service.
- Oversaw hiring decisions based on qualifications and fit with company culture.
- Resolved customer complaints or issues promptly while maintaining a positive brand image.
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation.
- Crafted and served a wide variety of cocktails, beers and wines to patrols in a fast-paced bar environment.
- Developed relationships with regular customers by remembering their preferences for future visits.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Bartender
Casa Sunba
Tempe, Arizona
04.2016 - 03.2019
- Ensured compliance with all health and safety regulations while handling food items and serving alcohol
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Consistently achieved high ratings on customer satisfaction surveys through attentive service delivery
Education
High School Diploma -
Chapin High School
01-2013
Skills
- Health codes compliance
- Inventory Management
- Fundamental Accounting
- Cocktail Preparation
- Safe service compliance
- Beverage Pairing Expertise
Certifications
- Title 4 Management Liquor Law Training
Timeline
Bartender/Manager on Duty
Chopper Johns
01.2025 - Current
Bartender/Manager on Duty
Porters Western Saloon
08.2020 - 12.2024
Bartender
Casa Sunba
04.2016 - 03.2019
High School Diploma -
Chapin High School