Robert "Bob" Westkamp
Englewood,CO
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Escrow Officer
WFG National Title Insurance Company
Denver, CO
01.2024 - Current
- Provided assistance to customers in understanding escrow process and procedures.
- Complied with purchase contract terms and conditions, prepared accurate settlement statements and complied with state and federal laws governing escrow transactions.
- Investigated clear title issues or liens that could affect ownership rights or encumber property sale.
- Coordinated with lenders and real estate agents to ensure smooth closing process.
- Prepared closing statements, deed documents, and other related escrow documents for signature.
- Managed post-closing activities including recording deeds, mortgages, releases.
Nat’l Compliance Director, Direct Ops
Stewart Title Guaranty Company
Houston, TX
08.2014 - 12.2019
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Assisted in team effort to build initiative to introduce and implement major regulatory change to ongoing escrow operations.
- Developed and implemented audit plan to ensure adoption and continued compliance of revised federal regulations and related company standards/best practices.
- Led senior and executive management teams through the implementation of industry best practices on a companywide level .
- Assessed customer concerns regarding regulatory changes, and trained front line associates, providing materials and job aids to address as needed.
State Escrow Operations Manager
Stewart Title Insurance Company
Denver, CO
01.2012 - 08.2014
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Developed and implemented policies for standard operating procedures to meet business and regulatory expectations.
- Trained team members on application of process and procedures, to maintain and improve customer relations and service.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Encouraged mutual development of process improvements and acknowledged/rewarded contributing team member(s).
- Supported work-life balance to improve staff morale.
Education
Some College (No Degree) - Business/Accounting
Red Rocks Community College
Denver, COSkills
- Understanding Customer Concerns as Opportunities for Providing the Highest Level of Customer Service
- Excellent at Multitasking
- Policies and Procedures Implementation
- Staff Training, Development, Motivation and Management
- Legal and Regulatory Compliance
- Planning and Systems Implementation
Affiliations
- Past recipient of North Suburban Board of Realtors, Affiliate of the Year
- Past recipient of Denver Board of Realtors, Affiliate of the Year
- Stewart Title Company, Associate of the Year, 2010
Certification
- Colorado Dept of Insurance, Title Producers Licensee
Timeline
Senior Escrow Officer
WFG National Title Insurance Company
01.2024 - Current
Nat’l Compliance Director, Direct Ops
Stewart Title Guaranty Company
08.2014 - 12.2019
State Escrow Operations Manager
Stewart Title Insurance Company
01.2012 - 08.2014
Some College (No Degree) - Business/Accounting
Red Rocks Community College
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