ROBERT C SMITH SR
Grand Prairie,TX
Summary
Dynamic Crew Chief Fleet Service Agent with extensive experience in training and mentoring. Proven track record of improving operational efficiency and enforcing safety standards, fostering a culture of continuous improvement among teams.
Overview
45
45
years of professional experience
1
1
Certification
Work History
CREW CHIEF FLEET SERVICE AGENT
American Airlines
DALLAS FT.WORTH AIRPORT
05.1986 - Current
- Supervised daily operations, ensuring adherence to safety and regulatory standards.
- Coordinated crew schedules, optimizing staffing levels for efficient flight operations.
- Mentored team members, fostering a culture of continuous improvement and professional development.
- Implemented process enhancements, reducing turnaround times for aircraft servicing.
- work in the ramp training department for over 25 years as a ramp trainer for the ramp.
- also I'm a EAP (employee assistant peer coordinator for the TWU union.
- Developed training programs for new hires, improving onboarding efficiency and knowledge retention.
- Collaborated with cross-functional teams to address operational challenges and streamline workflows.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Solved complex problems quickly through effective collaboration with team members from various departments and disciplines.
- Collaborated with other supervisors to address workflow challenges and develop innovative solutions.
- Enforced strict safety protocols to protect crew members.
- Implemented and improved processes to improve crew productivity and performance.
- Directed aircraft fueling, loading and unloading operations.
- Conducted regular performance evaluations, identifying areas for improvement and personal growth.
- Facilitated training workshops, upgrading team's skill set and efficiency.
- Led by example, demonstrating commitment and professionalism in all tasks.
Chaplain Assistant
U.S. Army Active Duty
Fort Dix, New Jersey
11.1980 - 11.1984
- Provided spiritual support to service members and families during critical life events.
- Coordinated religious programs, enhancing community engagement and morale among troops.
- Assisted in conducting worship services, ensuring adherence to military protocols and traditions.
- Facilitated counseling sessions, addressing emotional and psychological needs of personnel.
- Developed training materials for junior chaplain assistants, promoting professional growth within the team.
- Collaborated with multidisciplinary teams to address holistic wellness of soldiers and their families.
- Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
- Mentored junior staff, fostering a supportive environment focused on personal and professional development.
- Managed office and maintained records and files to offload administrative duties from chaplain.
- Applied knowledge regarding crisis interventions to assist in emergency situations.
- Supported chaplains by organizing worship services, resulting in increased community engagement and spiritual growth.
- Improved interfaith understanding through organizing workshops, lectures, and discussions on various faith traditions.
- Streamlined administrative tasks by developing efficient systems for scheduling appointments and managing correspondence.
- Strengthened relationships with local religious leaders through frequent communication and collaboration on community initiatives.
- Assisted in conducting funeral services and memorial ceremonies, providing compassionate support for grieving families during their time of loss.
- Collaborated with other base agencies to provide comprehensive support services addressing emotional, spiritual, and practical needs of service members and their families.
- Facilitated group Bible studies, fostering fellowship and encouraging deeper understanding of faith principles.
- Enhanced pastoral care delivery by maintaining accurate records of counseling sessions and needs assessments.
- Assisted chaplains in delivering sermons that resonated with diverse congregations, enhancing overall spiritual growth within the community.
- Promoted a culture of respect and understanding within the chapel community by creating opportunities for open dialogue among members with diverse perspectives.
- Promoted a positive environment through implementing conflict resolution strategies during difficult situations among staff and congregation members.
- Supported military families during times of separation by providing resources, counseling, and emotional support tailored to their unique challenges.
Education
No Degree - BUSINESS MANGEMENT
Western Illinois University
Macomb, IL09-1977
High School Diploma -
THORNTON TOWNSHIP HIGH SCHOOL
Harvey, IL06-1977
Skills
- Training and mentoring
- Performance improvements
- Mechanical troubleshooting
- Crew leadership
- Schedule coordination
- Mission planning
- Strategic planning
- Procedure development
- Team building
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Team leadership
- Effective communication
- Active listening
- Decision-making
- Relationship building
- Security procedures
- Safety management
- Self motivation
- Interpersonal skills
- Goal setting
- Professionalism
- Interpersonal communication
- Operational procedures
- Time management abilities
- Adaptability
- Physical stamina
- Professional demeanor
- First Aid/CPR
Accomplishments
39 years with American Airlines with 25 years in the training department. I'm also a Employee Assistance peer coordinator with the union, I received the Army Commendation Medal with US
Army, Good conduct Medal, Expert shooter medal, Overseas ribbon, I also an Ordained Minister and musician. I spent many years teaching the ramp employees on dangerous Goods, Environmental awareness,
Security Search Class, saber classes in the Cpu. I enjoy teaching new formats that makes our company competitive in the airline industry.
Certification
- Certified crew chief, American airlines - the last 25 years
- Licensed Ministry - the last 40 years
- Season trainer Training - the last 25 years
Languages
Spanish
Limited Working
English
Full Professional
German
Limited Working
Timeline
CREW CHIEF FLEET SERVICE AGENT
American Airlines
05.1986 - Current
Chaplain Assistant
U.S. Army Active Duty
11.1980 - 11.1984
No Degree - BUSINESS MANGEMENT
Western Illinois University
High School Diploma -
THORNTON TOWNSHIP HIGH SCHOOL
Army Commendation Medal, Ordained Minister, Masonic Awards, 35 years Awards with American Airlines
in the military I assist in the Lutheran Reformation act of 1982 in Ettlingen Germany. for with I received the Army Commendation Medal for and monitor all events. I am an Ordained minister in the Baptist faith for 40 years and my last award with American Airlines was 5 years ago and i am receiving my 40 year award this May 5, 2026. I am a 33rd degree Mason PHA, and I am a shiner with Hella Temple in Nashville, Tennessee .