Allen A A Madro
Greenville,SC
Summary
Resourceful Fleet Service Agent known for high productivity and efficient task completion. Specialize in logistics coordination, vehicle maintenance scheduling, and safety compliance management. Excel in time management, problem-solving, and communication, ensuring smooth fleet operations and optimal service delivery Safety-focused bringing many years of success in a verity support role, Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fleet Service Agent
American Airlines
Charlotte, NC
01.2021 - Current
- Monitor all inbound and outbound flights
- Serve as a liaison between dispatchers, flight crew, utility, gate and ground personnel
- Provide customer service by monitoring and facilitating the transfer of bags with time sensitive connection between Regional to Regional, Regional to Mainline flights
- Success as a Team Leader with ability to pre plan manpower and equipment
- Familiarity with LOB, FAA and AOSSP regulations
- Work independently, set and meet own deadlines
- Work well with all levels of management and support staff
- Defuse conflicts among team members
- Familiarity with MS Office Suite
- Experience with internal controls processes for accountable items
Retail Sales Associate
Dead city clouds vape
Savannah, GA
07.2015 - Current
- Sales associates headquarters is based in Savannah Georgia, online inventory in Greenville South Carolina online sales men, maintaining inventory with sales and inventory that is inside of the warehouse and in stores
Operations Manager
sexton LLC
Greenville, SC
10.2012 - Current
- Season job during fall, Giving great customer service to customers that come in and out of the Haunted traction, maintaining all operations that includes mechanical Functions of machinery, supervisors, and regular haunt actors
- Managed daily operations of the attraction to ensure smooth guest experiences.
- Oversaw staff scheduling and training to maintain high service standards.
- Collaborated with marketing teams on promotional strategies for seasonal events.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Debt Collector/Customer Service supervisor
Resurgent Capital Services, LP/ IRS
Greenville, SC
11.2019 - 04.2021
- Performed first party collections by making at least 70 calls per day on an automated dialer.
- Fielded 170-200 calls daily.
- Assisted borrowers over the phone via 3rd party to negotiate repayments.
- Exceeded monthly goal with over $35,000 collected per month
- Communicated with clients to negotiate repayment plans and options.
- Resolved disputes by researching account details and providing documentation.
- Collaborated with team members to enhance collection strategies and processes.
- Educated clients on their rights and responsibilities regarding debt repayment.
Station Trainer
American Airlines
Greenville, SC
10.2018 - 01.2021
- Marshaling aircraft, loading/unloading and sorting freight and baggage, servicing the aircraft, assisting with pushback and towing, deicing , operations of plane landing and take off and assigning duties to employees
- Trained new employees on safety protocols and operational procedures.
- Provided ongoing support and mentorship to station staff during shifts.
- Conducted regular assessments of training effectiveness and employee performance.
- Created educational materials including presentations, handouts, manuals, and videos to support the learning process.
- Assisted passengers in checking in luggage and issuing boarding passes.
- Coordinated boarding processes to ensure timely departures for all flights.
- Communicated flight information to passengers clearly and efficiently.
IT Technician supervisor
samsung call center
Simpsonville, SC
07.2016 - 10.2018
- IT Supervisor offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product, and helping employees with growth and development so they can excel in the Samsung company
- Provided technical support for Samsung products to enhance customer satisfaction.
- Diagnosed hardware and software issues in call center operations efficiently.
- Assisted team members with troubleshooting to resolve customer inquiries quickly.
- Managed system updates and installations to ensure optimal performance.
- Collaborated with cross-functional teams to improve service delivery processes.
Supervisor Ramp Agent
Delta Airlines
Greenville, SC
01.2017 - 06.2018
- Assigning duties to employees.
- Outstanding organizational skills and ability to multi-task
- Ability to work independently, set and meet own deadlines
- Ability to work well with all levels of management and support staff.
- Overseeing daily operations.
- Responsible to meet or exceed all performance goals.
- Coach and provide career development to the staff.
- Correct non-compliant behavior and impose disciplinary action as required.
- Understand the corporate culture, policies and goals, and take measures to implement these into daily work routines.
- Manage the operational activities of the department in accordance with established policies and procedures.
- Manage a staff of employees with varied duties.
- Administrative duties may include daily/weekly/monthly reports.
- Marshaling aircraft, loading/unloading and sorting freight and baggage, servicing the aircraft, assisting with pushback and towing, and deicing
- Monitored aircraft turnaround times to enhance operational efficiency and reliability.
Vocational Trainer
Greenville County DSN Board
Greenville, SC
07.2014 - 07.2016
- Vocational training for special needs and disabled individuals teaching them the importance of everyday living
- Proficient ability to use independent judgment, analytical/decision-making skills, verbal and written communication skills, human relation skills, team working skills, and organizational skills.
- Passion for working with individuals with Developmental Disabilities
- Strong written and verbal communication
- Able to exhibit high levels of patience and compassion
- Able to comply with heavy documentation standards and policies
Education
Associate of Arts - culinary arts
James Madison High
Atlanta, GA01.2014
High school diploma -
Business Management & Finance High School
Bamberg, SC01.2014
Associate of Applied Science - Medical Assisting
Bamberg Job Corps
Morganfield, KY01-2012
Job corps - Physical Therapy
Bamberg Jobcorps
Bamberg, SC01-2011
Skills
- Conflict resolution
- Effective communication
- Training development
- Staff scheduling
- Time management
- Problem solving
- Process improvement
- Cross-functional collaboration
- Strong teamwork
- Fleet scheduling
- Quality assurance monitoring
- Documentation management
- DOT policies
- Data collection and reporting
- Debt-to-income ratio calculation
- Debt structuring
- Employee engagement
- Staff training and development
- Quality control
- Risk management
- Coaching and mentoring
- Complex Problem-solving
Certification
Forklift Certified
Personal Information
Work Permit: Authorized to work in the US for any employer
Office Number
(864)999-6413
Languages
English
Professional
Spanish
Limited
Portuguese
Limited
Timeline
Fleet Service Agent
American Airlines
01.2021 - Current
Debt Collector/Customer Service supervisor
Resurgent Capital Services, LP/ IRS
11.2019 - 04.2021
Station Trainer
American Airlines
10.2018 - 01.2021
Supervisor Ramp Agent
Delta Airlines
01.2017 - 06.2018
IT Technician supervisor
samsung call center
07.2016 - 10.2018
Retail Sales Associate
Dead city clouds vape
07.2015 - Current
Vocational Trainer
Greenville County DSN Board
07.2014 - 07.2016
Operations Manager
sexton LLC
10.2012 - Current
Associate of Arts - culinary arts
James Madison High
High school diploma -
Business Management & Finance High School
Associate of Applied Science - Medical Assisting
Bamberg Job Corps
Job corps - Physical Therapy
Bamberg Jobcorps