Summary
Skills
Accomplishments
Work History
Education
Certification
Languages
Generic

Javier Martell

Island Lake,IL

Summary

Dynamic Fleet Service Agent with proven expertise at Wheels Inc in optimizing vehicle maintenance and inventory control. Demonstrated strong problem resolution and communication skills, leading to enhanced operational efficiency and reduced downtime. Committed to continuous improvement and fostering teamwork, consistently achieving high customer satisfaction through effective service delivery.

Professional in fleet services with strong expertise in logistics management and vehicle maintenance. Known for effective team collaboration and flexibility in dynamic environments. Skilled in route optimization, safety compliance, and client communication. Dependable and results-focused, delivering consistent performance and reliability.

Knowledgeable with solid background in fleet services. Proven track record in managing vehicle logistics and ensuring timely maintenance. Demonstrated ability to coordinate effectively with team members and adapt to dynamic work environments.

Experienced with fleet logistics and vehicle maintenance. Utilizes organizational skills to ensure efficient operations. Track record of effective team coordination and timely task completion.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dynamic individual with hands-on experience in Fleet maintenance and repair, talent for navigating challenges. Bringing strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Skills

  • Fleet management
  • Vehicle maintenance
  • Inventory control
  • Workflow optimization
  • Problem resolution
  • Strong teamwork
  • Communication skills
  • Process improvement
  • Cost reduction strategies
  • Safety protocols
  • Operational efficiency
  • Fleet scheduling
  • Safety awareness
  • Technical aptitude
  • Critical thinking
  • Excellent communication
  • Reliability
  • Organizational skills
  • Active listening
  • Team collaboration
  • Effective communication
  • Decision-making
  • Relationship building
  • Dispatching
  • Team building
  • Documentation handling
  • Task prioritization
  • Self motivation
  • Invoicing
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Risk assessment
  • Professionalism
  • Documentation preparation
  • Adaptability
  • Continuous improvement
  • Time management abilities
  • Adaptability and flexibility
  • Multitasking Abilities
  • Problem-solving abilities
  • Attention to detail
  • Time management
  • Problem-solving
  • Teamwork and collaboration
  • Teamwork

Accomplishments

  • Documented and resolved the need for roadside assistance and rentals which led to meeting and exceeding clients fleet needs in Puerto Rico along with building rapport and trust with local repair vendors and dealers for the need of mechanical repairs, glass and accepting payments.
  • Achieved for the State of Michigan Police by locating tire vendors for specialized tires for state troopers vehicles negotiating costs , assuring next day availability along with negotiating free shipping saving the State of Michigan Millions of dollars annually.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 3 in the development of the inception of MAP Response dept which handles client retention, problem solving, providing correct directions and resolutions for clients fleet vehicles.

Work History

Fleet Service Agent

Wheels Inc
Schaumburg, IL
11.1995 - 11.2025
  • Coordinated vehicle maintenance schedules to ensure fleet readiness and compliance with safety regulations.
  • Managed inventory control for parts and supplies, optimizing stock levels and reducing downtime.
  • Implemented workflow improvements leading to enhanced efficiency in vehicle servicing processes.
  • Trained new staff on operational procedures and safety protocols, fostering a culture of compliance and teamwork.
  • Analyzed performance metrics to identify areas for process refinement and cost reduction initiatives.
  • Collaborated with cross-functional teams to streamline operations, improving service delivery times and customer satisfaction.
  • Led emergency response efforts during service disruptions, maintaining communication with Fleet clients and drivers for timely resolutions.
  • Conducted thorough investigations into incidents involving fleet vehicles to determine root causes and implement corrective actions as needed.
  • Managed extensive records pertaining to vehicle registrations, insurance policies, warranties, maintenance logs, and driver certifications.
  • Provided exceptional customer service while managing logistics associated with pick-ups, deliveries, and special requests.
  • Facilitated productive relationships with vendors, negotiating contracts for parts procurement, maintenance services, and other essential supplies.
  • Streamlined communication with drivers, ensuring accurate and timely updates on routes, schedules, and vehicle status.
  • Supported continuous improvement initiatives by evaluating current processes and recommending efficiencies where possible.
  • Collaborated with various departments to develop strategies for optimizing fleet operations while minimizing costs.
  • Assisted in the development of cost-saving strategies by analyzing and identifying areas for improvement.
  • Reduced downtime by proactively monitoring the condition of vehicles and coordinating necessary service appointments.
  • Bargained terms and rates with vendors and carriers for favorable shipping conditions.

Service Valet

Hyatt Regency Mccormick Place
Rosemont, IL
01.1992 - 11.1995
  • Managed vehicle parking operations, ensuring timely and safe service for guests.
  • Coordinated valet team activities to optimize workflow and enhance guest satisfaction.
  • Trained new staff on operational procedures, promoting adherence to safety standards.
  • Assisted guests with luggage and transportation arrangements, improving overall service quality.
  • Streamlined vehicle retrieval processes to minimize wait times for guests during peak hours.
  • Consistently received positive feedback from both guests and supervisors, reinforcing a commitment to providing exceptional service in the valet role.
  • Provided exceptional support for special events, ensuring seamless guest experiences during high-volume periods.
  • Assisted management in maintaining an organized work area, contributing to efficient daily operations within the valet department.
  • Accelerated vehicle retrieval times through effective communication with team members and proper key management.
  • Reduced wait times for guests by effectively coordinating vehicle rotations during peak hours of operation.
  • Contributed to improved revenue by accurately processing cash transactions and maintaining accurate financial records.
  • Complied with company policies, local regulations, and safety protocols to maintain a secure working environment for staff and guests alike.
  • Maintained a safe and secure environment with vigilant monitoring of the valet zone.
  • Exemplified exceptional driving skills under various weather conditions while safely maneuvering guest vehicles within tight spaces or heavy traffic areas as necessary.
  • Resolved potential conflicts or issues by employing effective problem-solving techniques and leveraging strong interpersonal skills when interacting with guests.
  • Elevated guest satisfaction by addressing inquiries or concerns with prompt attention and a courteous demeanor.
  • Boosted team morale through active participation in regular meetings, contributing constructive feedback, and supporting coworkers in daily tasks.
  • Enhanced customer satisfaction by promptly greeting and attending to their vehicle needs.
  • Collaborated with fellow valets to optimize workflow, enhancing overall efficiency and productivity.
  • Developed positive relationships with clientele through attentive listening, clear communication, and personalized assistance when needed.
  • Streamlined service processes by efficiently organizing and managing assigned parking areas.
  • Provided punctual, polite valet services to uphold professional standards.
  • Delivered guest vehicles smoothly and met diverse needs of valet customers.
  • Built positive customer rapport for courteous, friendly and professional service.
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.
  • Answered guest's questions about property amenities and services.
  • Maneuvered vehicles into designated areas to maximize parking capacity.
  • Helped guests unload and load luggage.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Issued and collected claim tickets and processed valet parking fees.
  • Located and retrieved vehicles quickly to minimize customer wait times.
  • Logged and documented parked vehicle details for accurate records.
  • Inspected vehicles to verify condition ahead of customer returns.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
  • Handled cash, made accurate change and maintained balanced cash drawer.
  • Patrolled parking areas regularly to identify security, safety or vehicle concerns.
  • Delivered above and beyond service to VIP guests at property.

Education

Automotive Degree -

Project Team
Chicago
09-1995

High School Diploma -

Carl B. Schurz High School
Chicago
06-1991

Certification

Certified MAP Mechanical Advisor for Wheels from 1995-2008

Certified MAP Response Specialist for Wheels from 2008-2025

Languages

Spanish
Native or Bilingual

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