Angie Hidai
Euless,TX
Summary
Adept at fleet scheduling and fostering team collaboration, I significantly enhanced fleet performance and safety at American Airlines. Leveraging strong problem-solving abilities and a professional demeanor, I streamlined operations and improved efficiency, achieving notable gains in productivity and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Fleet Service Agent
American Airlines
01.2022 - Current
- Implemented training programs aimed at enhancing driver safety awareness and improving overall fleet performance metrics.
- Ensured optimal fleet utilization by effectively allocating resources based on operational requirements.
- Reduced downtime by proactively monitoring the condition of vehicles and coordinating necessary service appointments.
- Streamlined communication with drivers, ensuring accurate and timely updates on routes, schedules, and vehicle status.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Examined cargo and freight shipments to check goods' condition.
- Deiced aircraft and guided to proper gate and runway positions.
- Documented all required information regarding cargo weight and destination.
- Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
- Guided planes for all arrivals and departures with strong focus on safety.
- Coordinated cross-functional teams to resolve complex issues impacting fleet performance or availability.
- Enhanced efficiency by implementing new fleet management software for tracking and scheduling maintenance.
- Maintained compliance with safety regulations through regular inspections and adherence to established protocols.
- Played a key role in the development of fleet acquisition strategies, carefully balancing long-term operational needs with budgetary constraints.
- Conducted thorough investigations into incidents involving fleet vehicles to determine root causes and implement corrective actions as needed.
- Developed comprehensive reports detailing key performance indicators related to fleet operations and presented findings to senior leadership.
Dock Master
Worldwide Flight Services
01.2021 - 12.2021
- Managed fuel inventory efficiently to maintain adequate stock levels and minimize losses due to spoilage or theft.
- Maintained strong relationships with customers through attentive service and prompt resolution of issues.
- Loaded trucks and properly secured items to prevent damage during transportation.
- Assessed facility conditions regularly for necessary upgrades or improvements, resulting in an attractive and functional marina.
- Tracked production and quality control systems to proactively identify deficiencies.
- Conducted research to address shipping errors and packaging mistakes.
- Integrated warehouse operations with existing and new business processes.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Organized records of vehicles, schedules and completed orders.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Created and enforced detailed organization processes to increase quality and service standards.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Collaborated with local authorities for compliance, resulting in consistently passing regulatory inspections.
- Enhanced marina efficiency by streamlining dock operations and implementing effective scheduling systems.
- Facilitated smooth communication among team members through regular meetings and efficient reporting processes.
- Promoted a positive work environment by addressing employee concerns promptly and fostering teamwork.
- Managed team of Number to facilitate domestic and international shipments.
- Reported and established key performance metrics to monitor and meet company goals.
- Improved employee performance Number% through coaching and feedback.
- Communicated and coordinated with Number departments to verify operational peak performance.
- Utilized forklifts and pallet jacks to safely move merchandise and minimize loss.
- Ensured timely repairs for enhanced customer satisfaction by closely monitoring dock maintenance needs.
- Recorded number of units moved or handled, using work tickets, and daily production sheets.
- Performed pre-shift and post-shift inspections of dock equipment.
- Implemented loading dock process and productivity improvements.
Gate Service Agent
Envoy Air Inc an American Airlines Company Group
10.2019 - 08.2021
- Ensured accurate flight information displays by updating gate boards and monitor systems.
- Verified identification documents, maintaining strict security protocols at all times.
- Handled ticketing inquiries and upgrades for improved passenger experience.
- Managed boarding pass distribution to ensure an organized boarding process.
- Streamlined boarding process for smoother transitions, coordinating with flight crew and ground staff.
- Supported fellow agents during busy times to ensure timely processing of passengers at gates.
- Collaborated with airline personnel to resolve passenger concerns, demonstrating excellent problem-solving skills.
- Maintained cleanliness of gate areas, creating a welcoming environment for passengers.
- Enhanced customer satisfaction by providing timely and efficient gate services.
- Updated passenger records in reservation system accurately and promptly after any changes or requests.
- Contributed to team success by efficiently handling multiple tasks simultaneously during peak travel periods.
- Coordinated with baggage handlers to guarantee proper luggage placement on flights.
- Rebooked passengers on alternative flights when necessary due to cancellations or overbooking situations.
- Maintained a safe and secure environment for passengers through thorough pre-boarding checks.
- Assisted customers with special needs, ensuring their comfort and ease of access to the aircraft.
- Provided exceptional customer service in high-pressure situations, maintaining professionalism under tight deadlines.
- Facilitated communication between pilots, ground crew, and passengers during delays or unexpected events.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Cashier
Walmart
01.2018 - 09.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Dimploma -
Keene High School
Keene, TX05.2019
Skills
- Strong teamwork
- Fleet scheduling
- Vehicle maintenance knowledge
- Safety awareness
- Transportation Regulations
- Baggage Management
- Safety Regulations
- Airline Policies
- Documentation Management
- Aircraft servicing
- Airline regulations
- Arrival and departure duties
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Cargo unloading
- Team building
- Invoicing
- Goal Setting
- Professionalism
- Shipping documents preparation
- Client coordination
- Documentation preparation
- Time management abilities
- Continuous Improvement
- Written Communication
- Cargo Loading
- Cargo shipment weighing
- Records Management
- Professional Demeanor
- Problem-solving aptitude
- Shipping method determination
- Transportation Coordination
- Pickup arrangements
- Analytical Skills
- Notoc cargo management
Timeline
Fleet Service Agent
American Airlines
01.2022 - Current
Dock Master
Worldwide Flight Services
01.2021 - 12.2021
Gate Service Agent
Envoy Air Inc an American Airlines Company Group
10.2019 - 08.2021
Cashier
Walmart
01.2018 - 09.2018
High School Dimploma -
Keene High School