JaDante Johnson
Odenton,MD
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
Work History
Fleet Service Agent
American Airlines
Arlington, VA
04.2022 - Current
- Monitored weather conditions and adjusted plans accordingly.
- Provided customer service assistance to passengers boarding or disembarking planes.
- Enforced security regulations at gates and around the airport premises.
- Conducted regular inspections of airport grounds for debris or foreign objects.
- Assisted in loading and unloading baggage from aircrafts.
- Processed paperwork for incoming and outgoing aircrafts.
- Ensured all cargo was properly secured on aircrafts.
Air Gateway Team Lead
Amazon
Hanover, MD
11.2020 - 07.2022
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Motivated staff through positive reinforcement techniques.
- Coordinated team resources to achieve project goals.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Car Transporter
Koons Toyota
Annapolis, MD
11.2020 - 11.2021
- Reported any mechanical issues or malfunctions immediately upon discovery.
- Maintained communication with dispatcher regarding route changes, delays, customer needs.
- Cleaned interior and exterior surfaces of car transporter regularly using appropriate cleaning materials.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
Seafood Associate
Giant Food
Odenton, MD
07.2019 - 11.2020
- Provided guidance to customers on how best to prepare their chosen type of seafood based on individual preferences.
- Regularly monitored the expiration dates on perishable items in order to minimize waste and maximize profits.
- Reported any discrepancies or issues with orders to management immediately.
Meat Cutter
Giant Food
Odenton, MD
07.2019 - 11.2020
- Assisted customers with special requests or complaints regarding their purchases.
- Created attractive displays of merchandise that would draw customer attention.
- Provided friendly customer service by answering questions about available products.
- Cut, trimmed, boned and ground beef, pork, veal, lamb and poultry for sale in the retail market.
Education
Airframe And Powerplant
University of District of Columbia
Washington, DC06-2026
High school diploma - Travel
Arundel High School
06.2019
Skills
- Safety awareness
- Strong teamwork
- Reliability
- Problem-solving aptitude
- Professional Demeanor
- Interpersonal Communication
- Adaptability and Flexibility
- Effective Communication
- Active Listening
- Relationship Building
- Organizational Skills
- Delivers exceptional customer service
- Oral and written communications
- Time Management
- Punctual and Dependable
- Conflict/issue documentation
Timeline
Fleet Service Agent
American Airlines
04.2022 - Current
Air Gateway Team Lead
Amazon
11.2020 - 07.2022
Car Transporter
Koons Toyota
11.2020 - 11.2021
Seafood Associate
Giant Food
07.2019 - 11.2020
Meat Cutter
Giant Food
07.2019 - 11.2020
Airframe And Powerplant
University of District of Columbia
High school diploma - Travel
Arundel High School