Kevin Smith
Charlotte,NC
Summary
Dynamic individual with hands-on experience in the airline industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Fleet Service Agent
American Airlines
07.2023 - Current
- Guided planes for all arrivals and departures with strong focus on safety.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked effectively in fast-paced environments.
Courier
Fedex Express
09.2022 - 06.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Followed company policies and procedures during shift.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Utilized GPS navigation systems to navigate faster routes.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Communicated with dispatch and customers for accurate delivery information.
- Managed delivery route for optimal use of time and fuel.
Ironworker
Ironworker Local 848
08.2019 - 08.2021
- Installed steel cables to reinforce structures before tightening and reinforcing.
- Skilled in use of specialized metalworking and concrete manipulation tools to perform assigned tasks.
- Reviewed work plans and blueprints to ascertain all requirements for project.
- Hoisted metal components into place, safely operating cranes during process.
- Determined size, shape, placement, and material of supports based on blueprints and structural standards.
- Cut metal components to required lengths using metal shears, hacksaws, and bar cutters.
- Positioned rebar and other iron reinforcement following pouring of concrete.
- Prioritized safety across job site with specific attention to load suspension, welding, and cutting.
- Complied with OSHA and company safety guidelines for height safety, lock out tag out, confined space, and hazardous material handling.
- Welded, cut and bent steel as necessary with torches, metal shears, and welding equipment.
- Coordinated with crane or signaled equipment operators to lift and position structural steel members and hoist beams, girders, and columns to correct positions.
- Fabricated steel frames, columns, beams, and girders according to blueprints or instructions from site managers.
- Dismantled structures and prepared equipment for travel or site movement.
- Aligned structural steel members to rivet, bolt and weld permanently into place.
Fry Cook
Chick-fil-A
04.2019 - 08.2019
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Read food order slips or received verbal instructions to properly prepare and cook food.
- Communicated closely with servers to fully understand special orders for customers.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
Retail Associate
The Homedepot
02.2018 - 02.2019
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked with loss prevention in monitoring shopper behavior.
- Maintained clean sales floor and straightened and faced merchandise.
Education
High School Diploma -
Queen's Grant High School
Skills
- P>Item tracking
- P>Excellent driving skills
- P>Mileage and service logs
- P>Package pickup and delivery
- P>Handheld scanning devices
- P>Time management
- P>Column connecting
- P>Job planning
- P>Safety protocols and procedures
- P>Metal decking installation
- P>Blueprint reading
- P>Elevated work platform set up
- P>Problem-Solving
- P>Training and Development
- P>Decision-Making
- P>Maintenance and Repair
- Safety awareness
- Technical aptitude
- Safety regulations
- Airline regulations
Timeline
Fleet Service Agent
American Airlines
07.2023 - Current
Courier
Fedex Express
09.2022 - 06.2023
Ironworker
Ironworker Local 848
08.2019 - 08.2021
Fry Cook
Chick-fil-A
04.2019 - 08.2019
Retail Associate
The Homedepot
02.2018 - 02.2019
High School Diploma -
Queen's Grant High School
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