MARY STEVENS
Las Cruces,NM
Summary
Dynamic professional with a proven track record at US Airways, excelling in client relations and strategic planning. Adept at innovative thinking and financial analysis, I have successfully led teams and enhanced customer experiences. My leadership and proficiency in Microsoft Office drive impactful results in diverse environments.
Overview
32
32
years of professional experience
Work History
Fleet Service Agent
US Airways
Ft Lauderdale, FL
01.2007 - 01.2008
Customer Service Rep
SRP
, AZ
01.2006 - 12.2006
Patient Care Advocate
Express Scripts
, AZ
01.2005 - 01.2006
Consultant/Analyst
Mercer Advisors
Santa Barbara, CA
01.2004 - 01.2005
District Supervisor
Denver Post
Colorado Springs, CO
01.1998 - 01.2004
Patient Care/Medical Support
Oral Surgery Associates
Colorado Springs, CO
01.1997 - 01.1998
Administration and Customer Care
First Dental Inc.
Colorado Springs, CO
01.1996 - 01.1997
- Ended operations due to business closure.
Multi-Practice Mgr. /Assist. Dir., Academy School of Dental Assisting
Western Dental Group, Inc.
Colorado Springs, CO
01.1994 - 01.1996
Building Supervisor
CCT, Inc.
Colorado Springs, CO
01.1993 - 01.1994
Administration/Customer Care
Leo Rodriguez, DDS
Colorado Springs, CO
01.1990 - 01.1993
Professional Soldier
US Army
01.1976 - 01.1989
Education
Master of Business Administration -
Western New Mexico University
01.2024
Anthropology, Criminal Justice
Central New Mexico Community College
01.2024
University of New Mexico
01.2023
Anthropology, Maritime Studies
University of West Florida
01.2019
St. Petersburg College
01.2014
Master of Criminal Justice -
American Public University
01.2013
Bachelor of Science - Applied Management and Accounting
National American University-Colorado Springs Education Center
05.1995
Master of Arts in Management & Procurement & Acquisitions Management -
Webster University-Colorado Springs Education Center
03.1990
Associate of Arts - Liberal Arts
Saint Leo University-Ft Eustis, Virginia Education Center
01.1983
University of Maryland-European Division
01.1979
Skills
- Natural leadership
- Strategic planning
- Client relations
- Innovative thinking
- Microsoft Office proficiency
- Sales and recruitment
- Creative teaching methods
- Financial analysis
- Training and development
Humanitarian Service
Dental Technician, NCOIC -TDY w/Joint Task Force Bravo, Palmerola Air Base, Honduras, C.A. Participated in Medical Readiness Training Exercises (MEDRETEs). Trained in suturing, dental anesthesia, and extraction techniques, working side-by-side with two dental officers under austere field conditions to treat hundreds of patients to ensure the success of the important humanitarian mission. Volunteered on several extra humanitarian missions to assist the Medical and Veterinary teams with their humanitarian assignments, providing immunizations to adults, children, and livestock., 05/1989-11/1989
Military Awards
- DOD Meritorious Service Medal awarded for distinguished military service.
- US Army Commendation Medal for meritorious service while assigned to the US Army Dental Activity, Stuttgart Germany.
- Department of Defense, Joint Service Achievement Medal for meritorious service as Joint Task Force- Bravo, NCOIC, US Army Dental Clinic, for honorable humanitarian service, Honduras, Central America.
- US Army Achievement Medal (2OLC) First Award for meritorious achievement of 100% on Skill Qualification Test. Second Award for meritorious service during Troop Deployment Readiness for overseas assignment.
- Expert Field Medical Badge awarded for technical skill in field medical functions.
Organizations And Affiliations
- St. Petersburg College, Phi Theta Kappa Honor Society, Current
- American Public University, Alpha Phi Sigma (AMU/APU), Current
- American Public University, Pi Gamma Mu (AMU/APU), Current
- American Public University, Golden Key National Honor Society, Current
Military Education
- Academy of Health Sciences, Ft Sam Houston, TX, Diploma: AMEDD Non-commissioned Officers Advanced Course (medical)
- US Army Adjutant General School, Ft Eustis, VA, Diploma: Adjutant General NCOES Advanced Non-Commissioned Officer Course
- US Army Recruiting and Retention School, Ft Benjamin Harrison, IN, US Army Recruiter Basic Course
- US Army Station Commander Course
Relevant Skills And Experiences
Provided consultation and expert advice to management on administrative operations, technical, and system-related processes for nine (9) practices to improve and enhance performance., Established and implemented long and short term objectives and specific strategies and actions (i.e., case acceptance increase of 50%, strategic scheduling templates to maximize production resulting in an average practice annual income of $100K, hygiene patient retention rate increased to 96%) to achieve objectives., Developed operating strategies, implemented plans, and programs., Engineered five (5) dental facility re-organizations, collaborated on three (3) other dental facility reorganizations and sections, and re-opened a previously closed dental facility three (3) months ahead of schedule and under budget., Developed and led the training structure and curriculum to support the objectives of the entire Military Occupational Specialty Program (MOS)., Designed and implemented military staff training programs that increased test scores 50% for a 99% pass rate for all test takers from previous years., Established and maintained contacts, interviewed and counselled qualified applicants for enlistment in the US Army., Exceeded district goals established by corporate regional management over 5 years as a district supervisor., Finished in the top three (3) of thirty (30) recruiters and awarded a Certificate of Achievement for Outstanding Recruiting Effort, earning two (2) gold star recruiter badge.
Timeline
Fleet Service Agent
US Airways
01.2007 - 01.2008
Customer Service Rep
SRP
01.2006 - 12.2006
Patient Care Advocate
Express Scripts
01.2005 - 01.2006
Consultant/Analyst
Mercer Advisors
01.2004 - 01.2005
District Supervisor
Denver Post
01.1998 - 01.2004
Patient Care/Medical Support
Oral Surgery Associates
01.1997 - 01.1998
Administration and Customer Care
First Dental Inc.
01.1996 - 01.1997
Multi-Practice Mgr. /Assist. Dir., Academy School of Dental Assisting
Western Dental Group, Inc.
01.1994 - 01.1996
Building Supervisor
CCT, Inc.
01.1993 - 01.1994
Administration/Customer Care
Leo Rodriguez, DDS
01.1990 - 01.1993
Professional Soldier
US Army
01.1976 - 01.1989
Master of Business Administration -
Western New Mexico University
Anthropology, Criminal Justice
Central New Mexico Community College
University of New Mexico
Anthropology, Maritime Studies
University of West Florida
St. Petersburg College
Master of Criminal Justice -
American Public University
Bachelor of Science - Applied Management and Accounting
National American University-Colorado Springs Education Center
Master of Arts in Management & Procurement & Acquisitions Management -
Webster University-Colorado Springs Education Center
Associate of Arts - Liberal Arts
Saint Leo University-Ft Eustis, Virginia Education Center
University of Maryland-European Division