JAYLEN ROBINSON
Dallas
Summary
Adaptable professional experienced in fleet services, ride-share driving, and customer-focused roles. Demonstrates a commitment to safety, effective communication, and teamwork, contributing to operational excellence and positive customer experiences.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fleet Service Agent
American Airlines
dallas
02.2025 - Current
- Managed ground operations to ensure timely aircraft turnaround for American Airlines.
- Loaded and unloaded baggage, cargo, and mail; operated ground service equipment; marshaled aircraft; performed interior cleaning and restocked supplies to maintain operational readiness.
- I inspected and handled baggage to verify proper routing and compliance with safety regulations.
- Assisted passengers with wheelchairs and coordinated with flight crews to meet departure schedules.
- Attention to safety, teamwork, and timely execution are critical to maintaining smooth airline operations and customer satisfaction.
Ride Share Driver
Uber
Dallas
08.2017 - Current
- Facilitated safe transportation for clients by adhering to safety laws and regulations, maintaining professionalism, and communicating clearly with customers.
- Navigated city routes efficiently to ensure timely passenger pickups.
- Maintained vehicle cleanliness and functionality for optimal passenger experience.
- Communicated effectively with passengers to address inquiries and concerns.
Insurance Agent
PHP Agency
Carrollton
11.2023 - 05.2024
- Delivered term and permanent life insurance coverage tailored to client needs.
- Educated clients on various insurance products and coverage options.
- Assisted clients with policy applications and renewal processes.
- Managed client relationships to ensure satisfaction and retention.
- Educated underserved communities in Texas on financial literacy to empower families and promote financial independence.
Delivery Driver
Raptor LGX LLC
Deptford
11.2020 - 05.2022
- Navigated delivery routes efficiently to ensure timely package arrivals.
- Delivered packages promptly, ensured high-quality customer service, complied with safety regulations, and maintained professionalism throughout delivery routes.
- Communicated with customers regarding delivery status and concerns.
- Inspected vehicles daily for safety and maintenance compliance.
Volunteer
Food Bank of South Jersey
Pennsauken
07.2015 - 08.2016
- Engaged with customers to address needs, provided information about programs, categorized and inspected donations, and assisted in distributing food bags and boxes.
- Organized food drives to collect donations from local communities.
- Sorted and packaged food items for distribution to families in need.
- Assisted clients in selecting food items at the distribution center.
Education
Bachelor of Arts - Business Administration
Jarvis Christian University
Hawkin, TX08-2024
Associate of Arts (A.A.) - Liberal Arts
Essex County College
Newark, NJ06-2020
High School Diploma -
Pennsauken High School
Pennsauken, NJ06-2017
Skills
- Operational Efficiency
- Customer Service
- Problem Solving
- Time Management
- Multitasking
- Goal Oriented
- Team player
- Communication
- Leadership Skills
- Quick Learner
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Certification
- General Lines Life License
- CPFP (Certified Public Fleet Professional
Affiliations
- Co-created and hosted a sports and general interest podcast titled "What's Next." Collaborated with a team to research topics, script episodes, and manage digital distribution, building consistent listener engagement.
Timeline
Fleet Service Agent
American Airlines
02.2025 - Current
Insurance Agent
PHP Agency
11.2023 - 05.2024
Delivery Driver
Raptor LGX LLC
11.2020 - 05.2022
Ride Share Driver
Uber
08.2017 - Current
Volunteer
Food Bank of South Jersey
07.2015 - 08.2016
Bachelor of Arts - Business Administration
Jarvis Christian University
Associate of Arts (A.A.) - Liberal Arts
Essex County College
High School Diploma -
Pennsauken High School