Daneuris Hiraldo
New York
Summary
Dynamic Fleet Service Agent with American Airlines, skilled in cargo handling and emergency response. Proven ability to ensure safety inspections and effective communication, enhancing operational efficiency. Recognized for exceptional teamwork and problem-solving skills, contributing to a secure and productive airport environment. Committed to maintaining high standards in aircraft servicing and customer service.
Overview
9
9
years of professional experience
Work History
Fleet Service Agent
American Airlines
Queens
10.2021 - Current
- Directed cargo loading to monitor even distribution of weight.
- Provided customer service assistance to passengers boarding or disembarking planes.
- Coordinated with external vendors to arrange parts needed for repair work.
- Enforced security regulations at gates and around the airport premises.
- Responded to emergency situations involving aircrafts.
- Assisted in loading and unloading baggage from aircrafts.
- Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
- Communicated with other departments regarding flight information and schedules.
- Inspected and serviced aircrafts to ensure safety standards.
- Ensured all cargo was properly secured on aircrafts.
- Prepared reports detailing any issues or problems with the aircrafts.
- Operated ground support equipment such as tugs, belt loaders, lavatory trucks.
- Verified that all required documents were present before takeoff.
- Worked effectively in team environments to make the workplace more productive.
- Operated equipment and machinery according to safety guidelines.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Sales Associate
Macys
New York
08.2018 - 03.2019
- Conducted inventories on a regular basis to track stock levels.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Demonstrated product features and benefits for customers' needs.
Crew Member
Chipotle
New York
08.2016 - 03.2019
- Scrubbed and polished counters to remove debris and food.
- Packed fast food products in approved containers, cups, and bags.
- Organized and restocked supplies to support operations and team productivity.
- Maintained safe food handling practices to prevent germ spread.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Interacted pleasantly with guests to deliver quality customer service.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Wiped down tables and equipment, swept and refilled stock.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York, NY05-2021
Associate of Science - Criminal Justice
Borough of Manhattan Community College
New York, NY05-2018
High School Diploma -
Environmental Studies
New York, NY06-2016
Skills
- Cargo handling
- Ground support equipment
- Safety inspections
- Weight distribution
- Emergency response
- Customer service
- Safety awareness
- Strong teamwork
- Transportation regulations
- Baggage management
- Airport safety regulations
- Airline regulations
- Aircraft servicing
- Dangerous goods handling
- Arrival and departure duties
- Effective communication
- Air freight operations
- Load planning
- Problem solving
- Time management
- Troubleshooting
Languages
English
Professional
Spanish
Professional
Timeline
Fleet Service Agent
American Airlines
10.2021 - Current
Sales Associate
Macys
08.2018 - 03.2019
Crew Member
Chipotle
08.2016 - 03.2019
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Associate of Science - Criminal Justice
Borough of Manhattan Community College
High School Diploma -
Environmental Studies