Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Dana Makel

Fort Worth

Summary

Experienced with cargo, freight, priority parcel service, baggage handling, customer service, and operational efficiency. Utilizes effective communication to address customer inquiries and coordinate with team members. Track record of ensuring baggage safety and timely service in dynamic airport environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Fleet Service Agent

American Airlines
02.2013 - Current
  • Transport and load and deliver bags and priority mail and freight to designated area and flights.
  • Maintained compliance with safety regulations through regular inspections and adherence to established protocols.
  • Provided exceptional customer service while managing logistics associated with pick-ups, deliveries, and special requests.
  • Continuously monitored industry trends in order to identify emerging best practices and potential areas for innovation within the organization.
  • Coordinated cross-functional teams to resolve complex issues impacting fleet performance or availability.
  • Guided planes for all arrivals and departures with strong focus on safety.
  • Examined cargo and freight shipments to check goods' condition.
  • Inspected cargo for efficient and safe handling and transport between planes and cargo areas.

DoorDash Driver

DoorDash
08.2018 - 05.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Obtained signatures from customers upon delivery of goods.
  • Improved route efficiency, leading to reduction in average delivery times.
  • Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.

Amazon Flex

Amazon
03.2017 - 05.2019
  • Pick up packages from amazon facility and delivered in a timely manner.


Education

High School Diploma -

South Hagerstown High School
Hagerstown, MD
06-2007

Skills

  • Strong teamwork
  • Fleet scheduling
  • Safety awareness
  • Transportation regulations
  • Route planning expertise
  • Forklift operation
  • Safety regulations
  • Airline policies
  • Airline operations
  • DOT policies
  • Cargo loading
  • Teamwork
  • Cargo shipment weighing
  • Problem-solving
  • Time management
  • Self motivation
  • Route planning
  • Strategic planning
  • Cargo handling

Certification

HIPPA Certification

Bloodborne Pathogen Certification

HazMat Certification

TWIC Card

Languages

English

Timeline

DoorDash Driver

DoorDash
08.2018 - 05.2023

Amazon Flex

Amazon
03.2017 - 05.2019

Fleet Service Agent

American Airlines
02.2013 - Current

High School Diploma -

South Hagerstown High School

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Dana Makel