ROBERT D. Kurtz
Palm Harbor,FL
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Dedicated and organized Operations Manager with over 8 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
MavInc Corporation
Clearwater, FL
01.2015 - 12.2023
- Created a welcoming environment while creating and maintaining customer relations and retention
- Directly managed bookkeeping and Human Resources for MavInc, including tax management, employee management and retention, evaluating and changing product offerings based on analysis of business trends and customer wants, and implementing strategy changes, such as when the COVID-19 Pandemic changed the way MavInc was allowed to operate (in-person vs
- Delivery model)
- Lead changes to our payment acceptance strategy such as changing payment providers to ensure all major credit cards were accepted
- Oversaw the relocation strategy of MavInc to move our business to an area with an improved customer flow and a more centralized location to avoid having customers go out of their way to shop with us
- Reduced business spending by identifying areas where spend was outweighing the benefit of the services, such as Merchant Services fees and vendors we worked with.
Supplier Recruitment Specialist, Commercial Card
JPMorgan Chase & Co. (Third Party Contractor at Winn Technology Group)
Palm Harbor, FL
08.2017 - 06.2019
- Became a Subject Matter Expert in the recruitment process for Single-Use Accounts
- Contacted suppliers on behalf of their clients advising of a request to change their payment method from paper to electronic credit cards
- Maintained contact with Suppliers throughout the process through and including acceptance and managed inbound inquiries via telephone and email
- Provided troubleshooting support on accepting SUA via telephone and connected with Supplier Support in the event advanced troubleshooting was needed to ensure a seamless experience for the client
- Liaised with Chase Merchant Services to assist suppliers in being able to accept credit cards as a method of payment for both B2B and B2C payments
- Received multiple accolades for Most Enrollments Per Quarter and Largest Spend Enrolled per quarter.
Grocery Associate
Publix Supermarkets
Palm Harbor, FL
10.2013 - 11.2017
- Provided a welcoming environment to customers while keeping up with demands in a fast-paced work environment and reported concerns and issues to supervisors when unequipped with correct information to assist
- Ensured food was properly stored in accordance with food safety rules and practices
- Assisted in and oversaw truck load-out processes to ensure food and worker safety to prevent monetary loss to the business and any workplace hazards such as spillage
- Cross-trained in Custodial Services to assist the Publix Location when additional help was needed during times of uncertain staffing.
Education
Associate of Arts -
St. Petersburg College
Skills
- Self-Motivated
- Active Listening
- Written Communication
- Dependable and Responsible
- Works well independently and as in team settings
- Customer Retention
- Financial Management
- Customer Service
- Business Planning
- Business Development
- Organizational Management
- Maintenance Planning
- Workforce Management
- Workforce training
- Retail Operations Management
- Staff Development
- Staff Training
Accomplishments
- Top Enroller for 3 Quarters for JP Morgan Chase
- Highest Spend for Enrollment for JP Morgan Chase
- Employee of the Year Winn Technology Group 2019
Certification
- Licensed Insurance Agent as of March 2024
Timeline
Supplier Recruitment Specialist, Commercial Card
JPMorgan Chase & Co. (Third Party Contractor at Winn Technology Group)
08.2017 - 06.2019
Operations Manager
MavInc Corporation
01.2015 - 12.2023
Grocery Associate
Publix Supermarkets
10.2013 - 11.2017
Associate of Arts -
St. Petersburg College