Denise Madrid Castillo
Quality Care Home Care
Clovis
1
Language
14
years of professional experience
Compassionate Case Manager with expertise in bilingual communication and HIPAA compliance. Enhanced client satisfaction through effective documentation and quality care. Contributed to team-oriented environments and continuous quality improvement initiatives. Approaches challenges with a positive attitude and consistently delivers results.
Work History
Service Coordinator
1 Year 5 Months- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, enhancing team collaboration and productivity.
- Coordinated client home visits to enhance customer engagement.
- Scheduled home visits with clients, ensuring timely and effective service delivery.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Cultivated courteous and effective working relationships, fostering a positive team environment.
- Passionate about learning and committed to continual improvement.
Service Coordinator/Recruiter Specialist
4 Years 9 Months- Oversee the new hire process for all new employees and ensure all documentation is completed timely and accurately.
- On-board, orientation and train new branch administrative, and caregiver employees.
- On-board and train new branch administrative and caregiver employees to ensure smooth integration into the team.
- Set up training for all new and current employees. May oversee or facilitate classes including quarterly in-service meetings.
- Coordinated training sessions for new and current employees, facilitating classes including quarterly in-service meetings.
- Maintain regular, predictable, consbetent attendance and is flexible to meet the needs of the agency.
- Maintains a high degree of confidentiality at all times due to access to sensitive information.
- Completed filing of APS and critical incident reports to maintain compliance.
- Maintained professional appearance of branch environment: neat, clean, orderly, and free of clutter to promote positive first impressions.
- Supervises monthly Service Monitoring Calls with state Department on Aging
- File APS Reports and Critical Incident Reports.
- Complied with regulations, policies, procedures, and standards to ensure operational integrity.
- Completed submission of fingerprint paperwork to ensure timely background checks for new hires.
- Executed additional tasks assigned by management to support team objectives.
Quality Assurance Specialist
6 Months- Maintain positive internal and external customer service relationships
- Maintained open lines of communication to facilitate collaboration and address concerns
- Plans and organizes work effectively and ensures its completion
- Meets all productivity requirements
- Demonstrated team behavior, fostering a supportive and collaborative environment
- Participated in Continuous Quality Improvement initiatives to enhance service quality
- Represents the organization professionally at all times
- Facilitated initial client intake to ensure proper documentation and service alignment
- Oversaw case management tasks to ensure client needs were met effectively
Caregiver
3 Years 1 Month- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Facilitated client communication with loved ones by typing written messages and relaying verbal messages.
- Assisted clients with maintaining good personal hygiene.
- Drove clients to doctors' appointments and social outings.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Built strong and trusting rapport with clients and loved ones.
- Fostered strong relationships with clients to enhance their comfort and trust in care. with clients and loved ones.
- Supported clients in activities of daily living to enhance independence and improve quality of life.
- Maintained cleanliness standards through light housekeeping duties while respecting client's personal space.
Office Manager
2 Years 4 Months- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly.
- Provided exceptional customer service when addressing tenants' inquiries or concerns via phone calls or email correspondence.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated facility maintenance requests with building management to ensure timely repairs and improvements, supporting a safe and functional environment.
- Resolved issues through active listening and open-ended questioning, ensuring prompt escalation of major problems to management.
- Processed tenant rent payments to ensure timely account updates.
- Participated in home inspections to assess property conditions and compliance.
Barber
1 Year 5 Months- Cultivated strong client relationships, driving high customer retention and loyalty.
- Managed incoming calls and scheduled client appointments efficiently.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Answered incoming telephone calls and scheduled appointments for clients.
- Tailored haircuts and grooming services to individual preferences, boosting client satisfaction.
Education
Phlebotomy Certificate - Phlembotomist
Health Care Assistant - Homecare Aid
Cosmetology - Cosmetologist
High School Diploma
Skills
Case Management
Intakes
HIPAA compliance
Detail-oriented
Documentation
Microsoft Office
Healthcare Software
Attention to detail
Able to prioritize
Complex problem-solving
Strong work ethic
Cultural Competence
Software applications
Safety Compliance
Complex problem solving
Languages
Spanish
Professional Working
Timeline
Service Coordinator
Quality Care Home Care
03.2025 - CurrentRead More
Service Coordinator/Recruiter Specialist
Ambercare Home Health
04.2020 - 01.2025Read More
Quality Assurance Specialist
Ambercare Home Health
10.2019 - 04.2020Read More
Caregiver
Ambercare Home Health
09.2016 - 10.2019Read More
Office Manager
Wandel Massey & Associates
01.2015 - 05.2017Read More
Barber
Gino Moreno Enterprises, LLC
08.2012 - 01.2014Read More
Clovis High School
High School Diploma
Read More
Yuba City College
Cosmetology from Cosmetologist
Read More
Clovis Community College
Health Care Assistant from Homecare Aid
Read More
Phlebotomy, Southwest
Phlebotomy Certificate from Phlembotomist
Read More