Robert Grant Lalonde

In the role of Director of Distribution Operations, my role has evolved from my previous positions within Georges Media to include add the following duties:

• Expense Report/Budget: Prepare monthly credit card expense report, monitor departmental spending, identify cost saving practices to ensure optimal use of resources.
• Single Copy Billing: Auditing single-copy vendors (returns/credits, return percentages, draw adjustments), prepare and submit monthly invoices, monitor payments and identify past due balances to reduce bad debt.
• Distribution: Overseeing delivery of newspapers to retail locations and home delivery, group deliveries to school/nursing home locations, ensure compliance of contract by both independent contractors and South Louisiana Distributors.
• Order Fulfillment: Process, package and ship orders from online store (posters, newspapers, page reprints, etc).

District Manager: As District Manager, I managed the single copy sales/delivery of the Ascension district. I visited every vendor weekly to process sales/credits, invoice and collect payment.

Customer Service Specialist: While maintaining my duties as Classified/Legals Clerk, I also become responsible for managing subscriber accounts, troubleshooting delivery issues/complaints, and retention.

Classifieds/Legals Clerk: Working within Classifieds, I worked directly with law firms, government agencies, and small business to prepare and publish legal ads, prepare notarized affidavits. Also, prepared classified ads for business directories, garage sales, and employment.

• As Assistant Manager, I worked alongside the general manager, monitoring/reporting inventory and food service/production. I was required to prepare and record all cash drops, bank deposits, and register reports, confirm and record all vendor deliveries, and prepare and record shift performance, based on speed of service, sales, food costs/wastes, and labor hours. I also worked with crew members, training and educating all on methods to improve performance (speed, guest satisfaction, and food safety). Aside from the administrative role, I also operated a cash register, expedited/prepared food orders, and assumed role of guest ambassador (resolving customer complaints, guest feedback, and special requests).

• As Assistant Manager, my role involved daily store operations and supervision of associates. More specifically, my duties were the opening/closing of store, preparing and handling bank deposits, verifying and documenting vendor shipments (receiving and credits), merchandising by planogram, weekly truck (preparing stockroom and sales floor), submitting trouble tickets for store maintenance and repair, employee maintenance (scheduling and operating within budgeted hours) and most importantly, customer service.

• During launch of 'Taste & Tips' program within Sam's Club, my duties as RSE were to develop, train, and supervise team of Event Specialists (ES) to demonstrate products within retail locations. 30 ES performing average of 100 events per week
• CROSSMARK is a retail marketing company present within several major chain retailers responsible for merchandising, promoting, and demonstrating client products.

• While employed with Cingular Wireless, I worked within the National Business Ordering department of the call center located here in Lafayette, Louisiana. NBO is the division of Cingular Wireless that is responsible for ordering wireless equipment, services, and general customer service for Fortune 500 companies and their end users. Each companies communications manager would call in, according to that companies profile, request were executed.