Roberth Guaman
Philadelphia,PA
Summary
Dynamic professional with a strong work ethic and proven team management skills, having successfully supervised dishwashing staff at ESP. Enhanced employee retention by fostering a supportive environment and maintained high cleanliness standards, contributing to successful restaurant inspections. Skilled in workload prioritization and problem-solving, ensuring efficient operations in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Dishwasher Supervisor
ESP
01.2023 - 03.2025
- Supervised and trained new dishwashing staff, promoting adherence to kitchen policies and procedures.
- Increased employee retention rate by fostering a supportive team environment that valued hard work and dedication.
- Contributed to successful restaurant inspections by maintaining high standards of cleanliness throughout the dishwashing area.
- Managed dishwasher schedule to ensure adequate coverage during peak service hours.
Cater Waiter
ESP
03.2023 - 01.2025
- Managed time effectively to balance multiple tasks simultaneously while maintaining a high level of service quality.
- Maintained a clean and organized workspace for optimal efficiency during busy events.
- Enhanced customer satisfaction by efficiently serving food and drinks in various event settings.
- Ensured timely delivery of orders by effectively communicating with kitchen staff and fellow waitstaff.
Valet Cashier
Philadelphia City
11.2022 - 05.2023
- Performed daily reconciliation of cash drawer, identifying discrepancies and rectifying any issues promptly.
- Maintained efficient entrances and exits to manage traffic flow and reduce back-ups.
- Maintained up-to-date knowledge on pricing structures and policies to accurately inform guests about their parking options.
- Ensured smooth operations by organizing and restocking cashier station with necessary supplies.
- Maintained a professional and courteous demeanor, providing outstanding customer service for all guests.
Cashier /Overnight Stocker and Receiver
Bells Market Grocery Store
06.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science -
Pennsylvania State University
University Park, PA05-2028
Skills
- Workload prioritization
- Health and safety
- Scheduling staff
- Team management
- Strong work ethic
- Fast-paced environment
- Problem-solving
- Time management
- Cleaning and sanitizing
- Punctuality
- Customer service excellence
- Safety awareness
- Heavy lifting
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cater Waiter
ESP
03.2023 - 01.2025
Dishwasher Supervisor
ESP
01.2023 - 03.2025
Valet Cashier
Philadelphia City
11.2022 - 05.2023
Cashier /Overnight Stocker and Receiver
Bells Market Grocery Store
06.2020 - 09.2020
Associate of Science -
Pennsylvania State University
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