Robert J. Butler

• Utilized advanced analytical tools (OMNI, PEAK, MyPOS Today, etc.) to ensure exceptional internal and customer experiences, consistently surpassing sales quotas.
• Mentored team members on adopting new system enhancements, initiatives, and products, enhancing overall technical proficiency.
• Fostered collaboration across channels and with external vendors to optimize processes and drive sales, demonstrating adeptness in integrating technical solutions.
• Developed clear support documents that streamlined sales processes and improved team comprehension of sales goals.
• Established cross-functional partnerships to address diverse business needs, aligning technical solutions with strategic objectives.
• Achieved consistent Year-to-Date quota exceedance by 120%+ and received recognition as an Unstoppable Run Winner in Q4 2022 for 5G Home (FWA) sales.

• Held a key role as a store key holder, responsible for opening and closing, adhering to the Verizon credo, and utilizing reporting dashboards like Verint, Enhance, Inscipio, Live Review, OMM, and SAP.
• Leveraged excellent communication skills to review customer feedback via RIS, implementing best practices to enhance team performance, drive revenue, and strengthen customer relationships.
• Demonstrated proficiency in inventory management, handling back-of-the-house tasks (ISPUs, Returns, Inventory Control), and efficiently managing day-to-day operational duties in the absence of supervisors.
• Excelled in coaching and training, providing guidance to new hires and team members on specific metrics and challenging situations, contributing to skill development and performance improvement.
• Consistently met or exceeded sales quotas, maintaining a 6/6 performance rating according to company standards, showcasing a strong commitment to sales excellence and exceeding expectations.

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• Efficiently led self and team members, consistently achieving stellar store results.
• Drove revenue through personalized selling approaches, cultivating and maintaining strong customer relationships.
• Managed sales transactions, payments, and repairs with precision, ensuring accuracy in all operational aspects.
• Exhibited exceptional time management skills while simultaneously building rapport with customers, balancing efficiency and customer satisfaction.
• Successfully guided the team in meeting and exceeding sales quotas and performance goals, showcasing effective leadership and a commitment to achieving outstanding results.

• Supervised and proofread international emails and documents.

• Conducted research to assess economic indicators, analyze KPIs, and monitor trends.

• Drafted and finalized documents, memos, and letters.