Robert (Jake) Sadler
Little Rock,AR
Summary
Trained IT Professional with CCNA certification. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Successful track record of building repeat clientele. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
Loreal Cosmetics
North Little Rock, AR
03.2022 - Current
- Assisted in modernization of critical hardware used in production.
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Learned and implemented new software testing procedures.
- Obtained and evaluated information about new systems, peripherals and software technology.
Helpdesk Technician
Frost PLLC
Little Rock, AR
05.2021 - 03.2022
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified and repaired software and hardware to resolve technical issues.
Tactical Field Engineer
NetGain Technologies
Little Rock, AR
06.2020 - 03.2021
- Travelled to client locations to perform onsite tasks
- Oversaw laptop replacement program for Dyne Hospitality Group
- Acted as point of contact for client issues
- Assisted Tier 1 helpdesk with ticket resolution
- Worked with contractors to ensure timely resolution of issues
IT Support Specialist
Virco Mfg Corporation
Conway, AR
05.2019 - 02.2020
- Provided Tier 1 IT support to non-technical internal users personnel through desk side support services
- Supported hardware integral to manufacturing lines
- Resolved technical issues by troubleshooting
- Assisted roll out of Windows 10 to computers across warehouse
Temporary Worker
ASAP Personnel Services
Little Rock, AR
02.2019 - 06.2020
- Responsible for achieving production requirements
- Kept work areas clean and neat
- Configured any human and material resources needed
- Monitored machine operation and diagnosed malfunctions
Workstation Support Intern
Arkansas Electric Co-Op
Little Rock, AR
08.2017 - 08.2018
- Ensured proper installation of cables, operating systems and software
- Identified and corrected performance issues
- Oversaw daily performance of computer systems
- Followed internal procedures for change management, incident management and escalation
Sales Associate
Academy Sports & Outdoors
Little Rock, AR
07.2016 - 04.2017
- Prepared merchandise for sales floor
- Placed special merchandise orders for customers
- Responded to all customer inquiries thoroughly and professionally.
Team Leader
CHICK-FIL-A
Little Rock, AR
01.2011 - 04.2016
- Train workers in food preparation, and in service, sanitation, and safety procedures
- Resolve customer complaints regarding food service
- Supervise and participate in kitchen and dining area cleaning activities
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
Cashier
LARRY'S PIZZA
Little Rock, AR
02.2008 - 08.2010
- Assist customers by providing information and resolving their complaints.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Calculate total payments received during a time period, and reconcile this with total sales
Education
Bachelor of Science - Applied Networking
University of Arkansas At Little Rock
Little Rock, AR05.2022
Associate of Applied Science - Networking
Pulaski Technical College
Little Rock, AR2017
Skills
- Customer Service Experience
- Strong Work Ethic
- Staff Training & Development
- Fast Learner
- Team player
- Interpersonal skills
- Advanced Coursework in Cyber Security, Server Management, Graphic Design
- Coding in HTML, Java, and C#
- CCNA Certified
- 70 Words per Minute Typing Speed
- Experience with Office Programs (Word, PowerPoint, Excel)
- Powershell Coding
Certification
CCNA Routing and Switching
06/17-Current
Verification #: 428994169622CQAK
Timeline
Desktop Support Technician
Loreal Cosmetics
03.2022 - Current
Helpdesk Technician
Frost PLLC
05.2021 - 03.2022
Tactical Field Engineer
NetGain Technologies
06.2020 - 03.2021
IT Support Specialist
Virco Mfg Corporation
05.2019 - 02.2020
Temporary Worker
ASAP Personnel Services
02.2019 - 06.2020
Workstation Support Intern
Arkansas Electric Co-Op
08.2017 - 08.2018
Sales Associate
Academy Sports & Outdoors
07.2016 - 04.2017
Team Leader
CHICK-FIL-A
01.2011 - 04.2016
Cashier
LARRY'S PIZZA
02.2008 - 08.2010
Bachelor of Science - Applied Networking
University of Arkansas At Little Rock
Associate of Applied Science - Networking
Pulaski Technical College
CCNA Routing and Switching
06/17-Current
Verification #: 428994169622CQAK
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