ROBERT JOHN NAVARRO
MALABON CITY,METRO MANILA
Summary
Experienced in alarm monitoring, customer service, education, and public relations. Skilled in real-time surveillance, technical troubleshooting, and leadership. Strong communicator committed to delivering exceptional service and ensuring organizational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technician II - Smart Dispatch Monitoring Service
Emerson Electric Asia Ltd ROHQ
06.2020 - Current
- Investigated alarms using monitoring tools for food retail stores.
- Communicated directly with managers to relay refrigeration or HVAC alarms.
- Coordinated service dispatch with vendors to ensure product safety and customer satisfaction.
Advisor
Concentrix Daksh Philippines Services Corporation
05.2018 - 01.2020
- Managed incoming calls and emails from Amazon retail and Kindle customers.
- Provided responsive and effective assistance to resolve inquiries and issues.
- Ensured high customer satisfaction through clear communication and problem-solving.
Junior High School Teacher
Governor Andres Pascusl College
06.2017 - 03.2018
- Instructed Values Education and Economics subjects to Grade 9 and Grade 10 students, developing tailored curriculum and educational materials.
- Implemented effective teaching strategies to engage students and foster understanding.
Public Relation Officer - Pag-IBIG Fund
Telephilippines Incorporated
11.2015 - 06.2017
- Assisted Pag-IBIG Fund clients via phone and email regarding membership concerns, savings, provident benefits, housing loans, and short-term loans.
- Provided informative and supportive communication to ensure client satisfaction and compliance with government regulations.
Census Enumerator
Philippine Statistics Authority
07.2015 - 10.2015
- Conducted door-to-door interviews and surveys to collect demographic and socio-economic data.
- Ensured accuracy and confidentiality of information collected during census operations.
Education
Bachelor Of Secondary Education - Education
City of Malabon University
Malabin City03.2015
Skills
- Alarm processing and management
- Technical troubleshooting and resolution
- Customer inquiry handling
- Internal and external communication
- Customer service and support
- Problem-solving and issue resolution
- Team collaboration and support
- Attention to detail and accuracy
Accomplishments
- Person In Charge 2
Operation and Quality:
Affiliations
OPEX
- Document Controller
- Records Controller
- Internal Quality Auditor Trainee
- Data Analyst Trainee
Certification
Licensed Professional Teacher
Timeline
Technician II - Smart Dispatch Monitoring Service
Emerson Electric Asia Ltd ROHQ
06.2020 - Current
Advisor
Concentrix Daksh Philippines Services Corporation
05.2018 - 01.2020
Junior High School Teacher
Governor Andres Pascusl College
06.2017 - 03.2018
Public Relation Officer - Pag-IBIG Fund
Telephilippines Incorporated
11.2015 - 06.2017
Census Enumerator
Philippine Statistics Authority
07.2015 - 10.2015
Licensed Professional Teacher
Bachelor Of Secondary Education - Education
City of Malabon University
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