Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
References
Timeline
Generic

Robert L. Elliott II

Jacksonville,USA

Summary

Senior Training Coordinator at RIDE / BYD Truck with expertise in developing training programs that boost safety and operational efficiency. Proficient in e-learning content creation and managing client relationships, resulting in enhanced onboarding processes and training evaluations. Committed to fostering a culture of continuous improvement and employee engagement.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Training Coordinator

RIDE / BYD Truck
Pasadena, CA
06.2020 - Current
  • Implemented innovative training program focusing on safety, maintenance, and troubleshooting skills.
  • Assessed skill gaps to design targeted learning solutions.
  • Guided new employees during onboarding for effective acclimatization.
  • Developed instructional materials including job aids, manuals, and multimedia visuals.
  • Coordinated class registration efforts while ensuring compliance with protocols.
  • Collaborated with subject matter experts to create content for instructor-led courses.
  • Evaluated training success through participant surveys and feedback analysis.
  • Investigated industry trends to enhance corporate training strategies.
  • Developed comprehensive PowerPoint training modules for customer-based training and LMS integration.
  • Created detailed training syllabus outlines to enhance learning outcomes.
  • Conducted hands-on courses for customers in the electric transit bus and heavy-duty truck sectors, improving operational efficiency.

Field Service Technician

ISE Corporation
San Diego, CA
04.2007 - 06.2011
  • Documented service activities, including repairs, parts replacement, and test results.
  • Repaired malfunctioning components such as motors, pumps, and valves.
  • Assisted in new product development by providing technical feedback on design issues.
  • Performed troubleshooting and maintenance of complex electronic systems in remote locations.
  • Traveled globally to provide on-site technical assistance as required.
  • Recommended upgrades to existing systems based on customer needs analysis.
  • Diagnosed electrical circuit problems using multimeters and testing instruments.
  • Maintained accurate records of service activity using company software tools.
  • Conducted training sessions on hybrid safety and repair procedures, significantly improving customer operational knowledge.

Lead Service Technician

Sunny King Honda
Anniston, AL
03.2003 - 03.2007
  • Performed preventive maintenance services, including oil changes, lubrications, and tune-ups.
  • Diagnosed and troubleshot mechanical and electrical issues in various gas, hybrid, CNG, and EV vehicles.
  • Supervised junior technicians to ensure adherence to quality standards.
  • Provided accurate estimates for repair costs before service initiation.
  • Created detailed reports documenting service processes and customer feedback.
  • Inspected vehicles for necessary repairs and safety issues.
  • Utilized specialized diagnostic tools to identify vehicle malfunctions.
  • Trained new technicians on the effective use of tools and techniques.

Manufacturing Technician

North American Bus Industries Inc.
Anniston, AL
02.2000 - 03.2003
  • Identified process improvements that increased productivity and reduced costs.
  • Performed preventative maintenance on manufacturing equipment and machinery.
  • Trained new employees on machinery usage and safety protocols.
  • Ensured compliance with safety regulations during machinery operations.
  • Documented test results and reported discrepancies.
  • Collaborated with team members to meet daily production goals.
  • Implemented solutions for assembly line issues, enhancing operational efficiency.
  • Conducted quality checks on final products for accuracy and compliance.
  • Installed components for diesel, LNG, CNG, and hybrid systems on the production line, ensuring seamless integration.
  • Collaborated with field teams to implement product updates, resulting in increased customer satisfaction, and operational efficiency.

Education

Certificate of Technical Studies - Automotive Mechanics Technology

Gadsden State Community College
Gadsden, AL
05-2002

High School Diploma -

Serrano High School
Phelan, CA
05-1999

Skills

  • Training design and delivery
  • Learning management systems expertise
  • Safety protocols adherence
  • Client relationship management strategies
  • Collaborative teamwork skills
  • Analytical problem-solving techniques
  • Mentorship and coaching abilities
  • Needs assessment for training programs
  • Onboarding process coordination
  • E-learning content creation
  • Effective multitasking capabilities
  • Effective listening skills
  • Effective training facilitation
  • Effective program implementation
  • Effective program tracking and monitoring
  • Effective training evaluation techniques
  • Effective teamwork dynamics
  • Decision-making proficiency
  • Effective performance management strategies
  • Development of training materials
  • Time optimization skills
  • Effective critical thinking abilities
  • Group discussion leadership skills
  • Development of leadership programs
  • Database administration skills
  • Development of course materials
  • Effective employee engagement initiatives
  • Efficient onboarding processes for new hires
  • Efficient materials organization techniques
  • Guidance in employee coaching practices
  • Development of multimedia content for training updates and revisions
  • Timely schedule coordination for training sessions
  • Implementation of best practices in training

Certification

Esco Institute 608 Universal HVAC Certification Date 12/10/2021

MAC AC&R R-410A Safety HVAC Certification Date 12/06/2021

Train the Trainer Bendix Air Brake Certified Date 02/15/2021

Train the Trainer Amerix Fire Suppression System Certified 02/14/2021

NFPA-70E Certified 01/18/2021

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Senior Training Coordinator

RIDE / BYD Truck
06.2020 - Current

Field Service Technician

ISE Corporation
04.2007 - 06.2011

Lead Service Technician

Sunny King Honda
03.2003 - 03.2007

Manufacturing Technician

North American Bus Industries Inc.
02.2000 - 03.2003

Certificate of Technical Studies - Automotive Mechanics Technology

Gadsden State Community College

High School Diploma -

Serrano High School

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