JoAnna McGraw
Cockeysville,MD
Summary
Knowledgeable manager with proven track record in overseeing multiple locations and driving operational excellence. Successfully managed teams to improve customer satisfaction and streamline processes. Demonstrated leadership and strategic planning skills to achieve business goals and foster team collaboration.
Overview
15
15
years of professional experience
Work History
Senior Training Coordinator
Amazon
10.2022 - Current
- Successfully coach and train all new hires entering the Amazon workforce.
- Partnered closely with HR teams to align talent development strategies with employee goals
- Lead bi-weekly on the job trainings for 100+ employees and 30 training coordinators.
- Required to be well versed in multiple positions in the company and distribution center.
- Increased employee retention rates through targeted professional development opportunities.
- Provide new education and ongoing training to employees about new policies and procedures.
District Manager
Tuesday Morning
08.2009 - 01.2022
- Supervised 13 locations, enforcing high-quality standards of operations.
- Ensured compliance with company policies and procedures by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Strong focus on P&L statements, strategy development, shrink reduction, asset protection etc.
Education
Bachelor of Science - Business Administration And Management
APUS
04-2015
Skills
- Employee onboarding
- Virtual training
- Coaching and mentoring
- Training delivery
- Recruiting and hiring
- Strategic planning
- Customer service
- Leadership skills
Timeline
Senior Training Coordinator
Amazon
10.2022 - Current
District Manager
Tuesday Morning
08.2009 - 01.2022
Bachelor of Science - Business Administration And Management
APUS