ROBERT M DAVIS

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

• Demonstrated features, answered questions, and redirected concerns to positive areas.
• Stayed in frequent contact with customers to assess satisfaction, gather requirements, and resolve issues.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Prepared and finalized Life, Health, Term, and Annuity documentation.

Audit enumerator surveys

• Delivered information from script regarding surveys for on-demand phone project assignment.
• Completed surveys by rechecking contact information before ending each call.
• Coded data from participant interviews.
• Obtained updated contact information from all subjects and verified data for accuracy.

• Performed practice drills.
• Cleaned and inspected all equipment.
• Responded to fire alarms and extinguished fires.
• Protected community from house and building fires.
• Completed in-depth building inspections to assess safety and check compliance with codes.
• Evaluated building drawings and proposals to identify and address code violations prior to construction.
• Worked well in a team setting, providing support and guidance.
• Worked flexible hours across night, weekend and holiday shifts.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.