Summary
Work History
Education
Skills
Languages
Timeline
Generic

Roberto Almonte Ortiz

Santo Domingo,Dominican Republic

Summary

Dedicated and results-driven Customer Service Representative with a decade of experience in delivering exceptional customer service, driving revenue growth, and optimizing conversion rates. Recognized for meticulous attention to detail and a collaborative approach that fosters effective teamwork. Seeking to leverage my expertise and proven track record to provide top-tier customer support and contribute to the success of your organization.

Work History

Customer Service Representative

Studio RD, Santo Domingo
  • Managed customer inquiries via phone, and email, with a focus on problem-solving and ensuring customer satisfaction.
  • Assisted customers in selecting products, providing detailed information, and processing orders.
  • Resolved customer complaints and issues promptly, resulting in a 95% customer satisfaction rating.
  • Collaborated with the sales team to increase revenue by 15% through upselling and cross-selling.

Customer Service Representative

ERC BPO, Santo Domingo
  • Handled a high volume of inbound customer calls, addressing inquiries, resolving issues, and providing product support.
  • Utilized CRM software to document customer interactions and ensure accurate record-keeping.
  • Consistently met or exceeded performance targets, including call resolution time and customer feedback.
  • Participated in ongoing training to stay updated on product knowledge and customer service best practices.

Warehouse Assistant

Claro, Santo Domingo
  • Assisted in managing inventory and organizing the warehouse for a telecommunications company.
  • Collaborated with the logistics team to ensure timely and accurate order fulfillment.
  • Conducted inventory counts and audits, contributing to a 98% accuracy rate.
  • Assisted in maintaining a clean and organized warehouse environment.

Education

High School Diploma -

Liceo Nocturno Las Palmas

Skills

  • Proficient in major customer service software
  • Conflict resolution
  • Strong communication skills
  • Exceptional attention to details
  • Compassionate and empathetic
  • Problem-solving
  • Zoom
  • Outlook
  • Microsoft PowerPoint
  • Microsoft Excel
  • Account Management

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Studio RD, Santo Domingo

Customer Service Representative

ERC BPO, Santo Domingo

Warehouse Assistant

Claro, Santo Domingo

High School Diploma -

Liceo Nocturno Las Palmas

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Roberto Almonte Ortiz