Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Roberto Alvarez

Laredo

Summary

Experienced IT professional with a strong logistics background and extensive hands-on experience in ticketing systems, Azure, Active Directory, and network security. Proficient in troubleshooting and adept at creating innovative solutions to optimize workflows by leveraging cloud technologies. Skilled in identifying and resolving technical issues, ensuring seamless operations, and enhancing overall efficiency. Committed to staying updated with the latest industry trends and continuously enhancing technical skills to deliver exceptional results in a dynamic IT environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Independent Contractor

Brinx.TV
01.2024 - Current
  • Optimized and managed company’s shopify site
  • Improving user experience and operational efficiency
  • Edited videos for the company’s site, enhancing content quality
  • Provided technical support for online sports betting features, ensuring seamless functionality

Independent Contractor

DoorDash
01.2022 - Current
  • Paid attention to detail while completing assignments.
  • Applied effective time management techniques to meet tight deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Bookstore Clerk

EZ Book Prep
09.2023 - 01.2024
  • Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
  • Collaborated with other staff to support smooth daily operations.
  • Restocked shelves and kept store displays attractive and organized to drive sales.

Store Associate

Family Dollar
09.2018 - 09.2019
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
12-2025

No Degree - Information Technology

CourseCareers
Atlanta, GA
01-2025

No Degree - Computer Maintenance

Laredo College
Laredo, TX
05-2022

High School Diploma -

J.W. Nixon High School
Laredo, TX
06-2014

Skills

  • Microsoft Office Suite
  • OsTicket
  • Active Directory
  • Virtual Networks
  • Virtual Machines
  • Azure
  • Network Security Groups
  • ACLs
  • Cloud Computing
  • File Permissions
  • Firewalls
  • Customer Service
  • Hardware installation
  • Wireless networking
  • Virtualization technologies
  • Software updates

Certification

  • CompTIA A+ Certification
  • Google IT Support Professional Certificate
  • CPR/AED Certification

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Independent Contractor

Brinx.TV
01.2024 - Current

Bookstore Clerk

EZ Book Prep
09.2023 - 01.2024

Independent Contractor

DoorDash
01.2022 - Current

Store Associate

Family Dollar
09.2018 - 09.2019

Bachelor of Science - Cybersecurity And Information Assurance

Western Governors University

No Degree - Information Technology

CourseCareers

No Degree - Computer Maintenance

Laredo College

High School Diploma -

J.W. Nixon High School

Similar Profiles

CREATE PROFILE
Roberto Alvarez