Roberto Arambula
Elgin,IL
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
6
6
years of professional experience
Work History
Service Technician
The ICEE Company
08.2023 - Current
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Transportation Associate
U-46 Transportation
05.2021 - 07.2023
- Implement and adhere to mandatory safety regulations for transported students.
- Maintain student behavior and report violations to the appropriate authorities.
- Monitor and confirm authorized stops and pick up of students.
- Report all accidents/incidents and complete required paperwork.
- Performed vehicle safety checks before transporting students to avoid delays and manage wear and tear.
Financial Service
LSI
01.2021 - 03.2021
- Evaluated client accounts to verify compliance with all applicable regulations.
- Processed transactions from bank customers by personal contact, mail and night deposits.
- Explored financial possibilities with customers by identifying issues and finding solutions.
- Administered account transactions and responded to customer inquiries concerning financial needs.
- Opened accounts for new and existing customers and assisted customers in completing application forms.
Customer Service Coordinator
Home Depot
05.2019 - 12.2020
- Enforced store safety and cleanliness standards, reducing hazards.
- Used POS system to complete purchases for customers.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Greeted and informed customers of products, fostering positive store experiences.
- Coordinated logistics for customer orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
Electrical Associate
Menards
11.2017 - 04.2019
- Used hand and power tools to install and assemble electrical wiring and fixtures.
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires.
- Cleaned shelves, counters, and tables.
- Answered questions regarding store and merchandise.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Certification - HVAC Installation And Repair
Elgin Community College
Elgin, IL05.2023
High School Diploma -
Elgin High School
Elgin, IL06.2017
Skills
- Equipment Maintenance
- Workplace Safety
- Customer Service
- Critical Thinking
- Passenger safety
- Cleaning skills
- Behavior monitoring
- Time Tracking
- Inventory Control
- Interdepartmental Communication
- Logistics
- Proficient MS Office Suite
- Troubleshooting Ability
- Document Management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Technician
The ICEE Company
08.2023 - Current
Transportation Associate
U-46 Transportation
05.2021 - 07.2023
Financial Service
LSI
01.2021 - 03.2021
Customer Service Coordinator
Home Depot
05.2019 - 12.2020
Electrical Associate
Menards
11.2017 - 04.2019
Certification - HVAC Installation And Repair
Elgin Community College
High School Diploma -
Elgin High School
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