ROBERTO BALLOU
San Lorenzo,CA
Summary
Possess a strong passion for psychology and a desire to transition into clinical psychology from Law Enforcement. Proficient in crisis intervention, conflict resolution, and interpersonal communication. Committed to providing comprehensive mental health services to diverse populations. Seeking an opportunity to contribute to clinical psychology and gain hands-on experience in psychological assessment, diagnosis, and treatment.
Overview
22
22
years of professional experience
Work History
Operations Agent
SOUTHWEST AIRLINES
09.2022 - Current
- As An Operations Agent, I provide customer service to guests and staff by assuring the weight and balance of aircraft, efficient boarding of aircraft, and coordinating Ramp, Operations, Provisioning, and aircraft servicing to accomplish on-time performance.
- Oversaw fueling, cargo management, and aircraft departure at busy San Jose International Airport with 111+ daily departures and arrivals.
Police Officer (Medically Retired)
NOVATO POLICE DEPARTMENT
11.2020 - 07.2021
- To perform law enforcement and crime prevention work; to control traffic flow and enforce State and local traffic regulations; to perform investigative work and other special assignments; and to perform various technical law enforcement tasks.
- Investigated and reported crimes, accidents, offenses, and property damage.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered incident details to determine the best action.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Conducted preliminary investigations at scenes of major crimes.
- Apprehended offenders and conducted interviews and interrogations.
- Developed strong rapport with local business owners to address concerns about crime or vandalism affecting their establishments.
- Responded to emergency calls to provide assistance to citizens in need.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Conducted searches of individuals, vehicles, and premises.
- Built excellent rapport and working relationships with the community to build trust and improve communication.
Police Officer
BAY AREA RAPID TRANSIT POLICE DEPARTMENT
11.2016 - 06.2019
- Preventing traffic violations and road accidents
- Determined and applied sanctions for law violations
- Protected life and property in a designated area
- Provided emergency services in response to suspicious activities
- Handled incident and crime reports accurately.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergencies.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
Sergeant
McHENRY COUNTY SHERIFF'S DEPARTMENT
02.2013 - 11.2016
- As a Deputy Sheriff Sergeant in a correctional setting, I supervised and managed the daily operations of a correctional facility.
- I ensured the safety and security of the facility, oversaw correctional officers, managed inmate activities and programs, handled administrative tasks, and resolved conflicts or crises.
- I played a vital role in maintaining order and promoting a secure environment within a correctional facility.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Central Intelligence Unit Commander
McHENRY COUNTY SHERIFF'S DEPARTMENT
01.2013 - 11.2016
- Oversaw and coordinated the investigation functions of the Corrections Bureau
- Was accountable to the Special Operations Group (SOG) Commander
- Performed investigations as a member of the Disciplinary Board
- Managed mail communications
- Spearheaded the Gang Unit
- Handled information classification.
- Developed comprehensive contingency plans, allowing swift responses to unexpected challenges or emergencies.
- Enhanced safety protocols by implementing rigorous training sessions and emergency drills for team members.
- Evaluated crew performance regularly, offering constructive feedback, which contributed towards professional growth.
Field Training Officer (FTO) - Supervisor
McHENRY COUNTY SHERIFF'S DEPARTMENT
03.2013 - 11.2016
- Led a nationally recognized training system adopted by many departments across the country
- Implemented a structured evaluation process
- Planned and assigned staff to the program
- Review of probationer's manual
- Techniques for guiding instruction
- Reports and recommendations were prepared and managed probationary personnel.
Deputy Sheriff - Detention Division
McHENRY COUNTY SHERIFF'S DEPARTMENT
08.2002 - 02.2013
- Responsible for maintaining a correctional facility's safety, security, and order.
- Duties include supervising inmates, ensuring facility security, mediating conflicts, responding to emergencies, facilitating rehabilitation programs, and collaborating with other staff members.
- Crucial in maintaining a secure environment and upholding the rules and regulations of the facility.
- Served court documents and completed civil process duties for cases.
- Drafted reports detailing incidents and safety violations.
Education
Master of Arts - Clinical Psychology
PEPPERDINE UNIVERSITY
MALIBU, CA2026
Bachelor of Arts - Integrated Marketing Communications
COLUMBIA COLLEGE
Chicago, IL06.2000
Associate's degree - Visual Communications & Graphic Design
NORTHERN ILLINOIS UNIVERSITY
De Kalb, IL06.1996
Skills
- Strategic thinking and leadership
- Detail and result-oriented
- Teamwork and Collaboration
- Problem-Solving
- Excellent Communication
- Adaptability and Flexibility
- Self Motivation
- Goal Setting
Volunteer Experience
Falcons Charity Hockey Team, I co-founded the Falcons Charity Hockey Team, a police officer charity hockey/501(c)(3) team. To operate exclusively for charitable purposes, the team supports causes such as:, Shop with a Cop Foundation - (VFW) Raised $4000, USMC Toys for Tots - Raise $5000, Officer Relief Fund - Raised $1000, Salvation Army - Raised $4500, McHenry County Animal Shelter - Raised $1400
Timeline
Operations Agent
SOUTHWEST AIRLINES
09.2022 - Current
Police Officer (Medically Retired)
NOVATO POLICE DEPARTMENT
11.2020 - 07.2021
Police Officer
BAY AREA RAPID TRANSIT POLICE DEPARTMENT
11.2016 - 06.2019
Field Training Officer (FTO) - Supervisor
McHENRY COUNTY SHERIFF'S DEPARTMENT
03.2013 - 11.2016
Sergeant
McHENRY COUNTY SHERIFF'S DEPARTMENT
02.2013 - 11.2016
Central Intelligence Unit Commander
McHENRY COUNTY SHERIFF'S DEPARTMENT
01.2013 - 11.2016
Deputy Sheriff - Detention Division
McHENRY COUNTY SHERIFF'S DEPARTMENT
08.2002 - 02.2013
Master of Arts - Clinical Psychology
PEPPERDINE UNIVERSITY
Bachelor of Arts - Integrated Marketing Communications
COLUMBIA COLLEGE
Associate's degree - Visual Communications & Graphic Design
NORTHERN ILLINOIS UNIVERSITY
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