Roberto Bazan
McAllen,TX
Summary
Currently seeking to bring new abilities to a new position with room for career growth in the automotive industry. Driven retail and customer service professional with top-notch sales abilities, service-oriented nature and analytical approach to resolving customer problems while providing an experience. Able to sell goods and services while adapting to new industry trends and changing customer desires. Dependable relationship-builder with excellent organizational strengths as well as superior work ethic.
Overview
4
4
years of professional experience
Work History
Lube Technician
Bert Ogden Subaru
04.2023 - Current
- Performed lube services in timely manner, changed oil and oil filters, topping off fluids, tire rotations, and other basic maintenance services.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Suggested additional services to customers in order to meet upsell goals.
- Kept shop areas neat, clean, and free of safety hazards.
Cashier and Customer Service
HEB
05.2020 - 04.2023
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Mentored new team members on POS system operation, customer service strategies and sales goals
- Monitored self-checkout systems and provided assistance or intervention where required
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Customer Service Representative (Account Expert)
T-Mobile
08.2021 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Answered average of 30+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Education
Associate of Applied Science - Automotive Technology
South Texas Community College
McAllen, TX05.2024
High School Diploma -
Edinburg North Highschool
Skills
- Excellent people/customer service skills
- Ability to work under pressure
- Motivated
- Interpersonal Skills
- Problem-Solving
- Team player
- Multi-tasking strength
- Leadership
- Professional demeanor
- Computer Skills
- Account Management
- Upselling
- OSHA Compliance
- Multi-Point Inspection
- Attention to Detail
- Dependable and Responsible
- Tire Changing and Rotation
- Hazardous Waste Management
- Preventive Maintenance
- Brake Systems
- Suspension and Alignments
- Mechanical Troubleshooting
Timeline
Lube Technician
Bert Ogden Subaru
04.2023 - Current
Customer Service Representative (Account Expert)
T-Mobile
08.2021 - 08.2022
Cashier and Customer Service
HEB
05.2020 - 04.2023
Associate of Applied Science - Automotive Technology
South Texas Community College
High School Diploma -
Edinburg North Highschool
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