Roberto Carballo
Miami,Florida
Summary
I am dedicated service Focus professional seeking a challenging position where my skills and optimize can be an incredible asset to your organization all the while providing professionalisms assistants. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
19
19
years of professional experience
Work History
In Home Service
Asurion Insurance Services
Miami, FL
12.2020 - Current
- Programmed SIM cards for customers' new or existing cell phone plans according to their requirements.
- Installed, configured, and tested cellular phones to ensure proper operation.
- Installed, set up and repaired devices and system components.
- Provided technical advice to customers regarding the installation, configuration, maintenance, and repair of their cell phones.
- Conducted research into new products and services available for customers' mobile devices.
- Resolved customer complaints about the performance of their cell phones in a timely manner.
- Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Troubleshot and fixed communication issues with WIFI networks.
Professional Dry Cleaning Press
Essy Cleaners
01.2016 - 12.2020
- Dry cleaners are responsible for cleaning, pressing, ironing, mending, and sewing a variety of different items, but most often clothing.
- This may involve hand-cleaning items using chemicals, solvents, bleach, detergents, or other cleaning items to remove spots and stains.
Driver
Uber
01.2017 - 01.2019
- As a part-time driver I'm happy to say that I had a good experience with Uber driving and taking people across town and having them as a companion and having a good conversation while we drive
Dry Cleaners plant Management and Dry Cleaner spotter
Discount Cleaners
01.2006 - 01.2016
- I serve as plant management and dry cleaning clothes with professional dry cleaning press I had the pleasure to work on discount cleaners at the time that I was present working with this company and it was a time of a challenging moment to obtain a professional press and cleaning work
Education
GED -
American High School Academy
Miami, FL08-2020
Skills
- Pressing techniques
- Stain removal
- Spot cleaning
- Dry cleaning process
- Garment tagging
- Machine operation
- Detergent and additive expertise
- Warranty claims handling
- Technical troubleshooting
- Issue resolution
- Sell services
- Client engagement
- Passenger transportation
- Safe driving
- Communication
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
In Home Service
Asurion Insurance Services
12.2020 - Current
Driver
Uber
01.2017 - 01.2019
Professional Dry Cleaning Press
Essy Cleaners
01.2016 - 12.2020
Dry Cleaners plant Management and Dry Cleaner spotter
Discount Cleaners
01.2006 - 01.2016
GED -
American High School Academy
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