ROBERTO CASTANEDA
Somerton,AZ
Summary
Detail-oriented Automotive Parts Specialist with strong skills in inventory management and customer engagement. Proven ability to enhance customer satisfaction by providing accurate parts information and effective problem resolution.
Overview
10
10
years of professional experience
Work History
Automotive Parts Specialist
HONDA OF YUMA
Yuma, Arizona
01.2024 - Current
- Collaborated with service technicians to provide accurate parts for repairs and maintenance.
- Utilized computerized systems to track orders and process parts requests efficiently.
- Assisted customers in identifying and selecting automotive parts for various vehicles.
- Managed inventory levels to ensure availability of essential automotive components.
- Responded promptly to customer inquiries regarding parts availability and pricing.
- Prepared quotations for customers based on their requirements.
- Performed regular checks on stock levels to ensure availability of all parts.
- Created purchase orders for requested items from customers.
Sales Representative
Rwc Group
Yuma, Arizona
05.2021 - 10.2023
- Developed strong client relationships through effective communication and product knowledge.
- Generated new sales leads through cold calling and networking activities.
- Delivered product presentations to clients, highlighting features and benefits.
- Conducted market research to identify new sales opportunities and customer needs.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Managed customer inquiries and resolved issues promptly and professionally.
- Provided training and support to new sales representatives on company products.
Sales Representative
NAPA Auto Parts - Genuine Parts
Yuma, Arizona
04.2016 - 03.2021
- Developed strong client relationships through effective communication and product knowledge.
- Developed key customer relationships to increase sales.
- Generated new sales leads through cold calling and networking activities.
- Delivered product presentations to clients, highlighting features and benefits.
- Collaborated with team members to achieve monthly sales targets and objectives.
- Managed customer inquiries and resolved issues promptly and professionally.
- Conducted market research to identify new sales opportunities and customer needs.
- Participated in promotional events to enhance brand visibility and customer engagement.
- Provided training and support to new sales representatives on company products.
- Reviewed monthly performance against targets set by management team.
- Organized client visits, presentations, product demonstrations and trade shows.
Education
Criminal Justice
Imperial Valley College
Imperial, CASkills
- Parts ordering
- Product and service sales
- Price quote preparation
- Customer relationship management
- Account management
- Customer retention
- Client engagement
- Inventory management
- Load handling
- Forklift operation
- Team collaboration
- Problem solving
- Training and coaching
Timeline
Automotive Parts Specialist
HONDA OF YUMA
01.2024 - Current
Sales Representative
Rwc Group
05.2021 - 10.2023
Sales Representative
NAPA Auto Parts - Genuine Parts
04.2016 - 03.2021
Criminal Justice
Imperial Valley College