Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roberto Centeno

Joliet,IL

Summary

Customer-oriented store manager offering several years of experience in retail operations, sales, and service team leadership. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

7
7
years of professional experience

Work History

Store Manager

Clark Street Sports
Joliet, Illinois
08.2022 - Current
  • Managed daily store operations and ensured smooth customer service.
  • Trained and supervised staff to enhance team performance.
  • Conducted inventory checks to maintain stock levels and organization.
  • Handled customer inquiries and resolved issues effectively.
  • Scheduled staff shifts to optimize workforce efficiency.
  • Recruited, trained and supervised new employees.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Resolved customer complaints in a timely manner.
  • Updated and maintained store signage and displays.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Order Fulfillment Associate

Home Depot
Joliet, Illinois
03.2021 - 08.2022
  • Processed customer orders accurately and efficiently for timely fulfillment.
  • Prepared shipping documentation and labels for outgoing orders.
  • Pulled and packed products from shelves based on customer orders.
  • Utilized barcode scanners to track all merchandise movements accurately.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Used handheld scanners to key in data for packages.
  • Selected products and items from shelves and pallets for customer orders.

Sales Porter

Honda
Joliet, Illinois
07.2018 - 08.2020
  • Prepared vehicles for delivery and ensured cleanliness and readiness.
  • Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
  • Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
  • Inspected vehicle to verify pristine appearance for customer.
  • Removed minor flaws in refinish using sanding and buffing.
  • Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
  • Conducted thorough interior and exterior cleaning and detailing of vehicles to enhance appearance.
  • Utilized steam cleaners and vacuums for deep cleaning of carpets, upholstery, and other surfaces.

Education

Associate of Applied Science - Business Administration And Management

Joliet Junior College
Joliet, IL
05-2026

High School Diploma -

Plainfield Central High School
Plainfield, IL
05-2021

Skills

  • Customer service
  • Team building
  • Employee training
  • Inventory management
  • Time management
  • Team building and leadership
  • Problem-solving
  • Customer response
  • Team leadership
  • Team leadership and coaching
  • Accurate cash handling
  • Customer relations
  • Friendly and positive
  • Employee scheduling
  • Store opening and closing
  • Store opening and closing procedures

Timeline

Store Manager

Clark Street Sports
08.2022 - Current

Order Fulfillment Associate

Home Depot
03.2021 - 08.2022

Sales Porter

Honda
07.2018 - 08.2020

Associate of Applied Science - Business Administration And Management

Joliet Junior College

High School Diploma -

Plainfield Central High School