Roberto Cervantes Jr

• Assisted current residents with annual re-certification paperwork and conducted certification interviews in accordance with legal requirements.
• Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
• Increased office organization by creating filing systems and managing confidential information carefully.
• Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
• Received and processed resident payments, and updated system accounts with latest information.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Evaluated property conditions and recommended improvements.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Followed up on delinquent tenants and coordinated collection procedures.
• Reduced vacancy periods by implementing pre-move-out inspections.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.

• Set appointment times for individuals to tour facilities and see available units.
• Conducted property tours with potential rental clients and answered all questions regarding community.
• Collected, completed, and processed lease applications.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Inspected properties before new tenant move-ins to schedule maintenance, cleaners, and other services.
• Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
• Regularly inspected curb appeal of facilities to keep property great shape.
• Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
• Distributed and followed up on tenant renewal notices.
• Managed over 350 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Collected monthly rent payments and other fees.
• Sent notices and followed up with delinquent tenants and assisted with coordinating collection procedures.
• Assisted with preparation of files for eviction.
• Monitored tenant behavior and implemented corrective action to maintain order.
• Created and maintained daily and weekly reports for upper management.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Scheduled meetings between management and residents with escalated priority.
• Monitored priorities and liaised between maintenance team and management to assure efficiency.
• Coordinated with maintenance supervisor in scheduling vendors to minimize vacancy time.
• Attended staff meetings and took extensive notes to share with property manager.

• Used portable devices to maintain system records by scanning items delivered to homes and businesses.
• Planned and cased mail in sequence of delivery for designated route.
• Collected mail from letter boxes on specific route both on foot and by vehicle.
• Delivered packages and mail to business and people in local area.
• Communicated customer complaints, requests, and feedback to company management for swift resolution.
• Engaged customers with pleasant demeanor and offered to help with mail-related issues.
• Worked closely with other employees in mail office and handled various administrative tasks.

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Interim Customer Service Supervisor

• Created daily and weekly schedules on regular basis.
• Adapted to changes in staff, outside emergencies, and changes in priority from upper management.
• Held daily stand-up talks to communicate goals and news to staff.
• Led safety team and saw decrease in overall accidents by 75%.
• Supervised over 80 employees on site.
• Coached employees through day-to-day work and complex problems.
• Performed route and carrier inspections to ensure all safety guidelines were followed, time was spent efficiently, and and excellent customer service was upheld.
• Logged and followed up on customer complaints.
• Drafted and issued disciplines to carriers, where applicable.
• Established positive and professional relationship with union representatives for effective mediation.
• Interceded between employees during arguments and diffused tense situations.
• Promoted healthy work environment with open communication between management, staff, and union representatives.