Roberto Delamora Jr

Customer-focused automotive service manager skilled in clear communication, accurate cost estimation, and efficient repair order management. Proven ability to uphold professionalism and ensure customer satisfaction in a fast-paced automotive service setting.

• Consistently exceeded monthly sales goals, promoted dealership inventory through social media platforms,
• Increased dealership reviews in Google and other social media platforms to 4.4 out of 5 satisfaction rating.
• Negotiated with financial institutions for best financing options for customers.
• Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.

• Specialized in brand development for company, established online presence, and led marketing.
• Responsible for lead generation, customer acquisition, and ecological developments.
• Developed systems and procedures to improve operational quality and team efficiency
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
• Introduced new methods, practices, and systems to reduce turnaround time

• Promoted from Member Service Representative to Member Service Officer, and finally to Assistant Branch Manager
• Proficient in new consumer and business accounts opening, assisting members with transactions.
• Coached teams and other branches in effective cross-selling of warranty products.
• Trained to identify elder abuse and delegate information to proper channels.
• Oversaw branch staff, performed weekly and monthly certifications, and handled branch security.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.