Roberto Fishman
Miami,FL
Summary
Experienced bilingual hospitality professional with expertise in upscale dining and high-volume bar service. Delivers personalized guest experiences through exceptional food and wine service, cocktail preparation, and efficient restaurant operations. Strong knowledge of menus and attentive service foster positive guest relationships. Certified ServSafe Food Protection Manager with a comprehensive background in supporting front-of-house and back-of-house teams.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Food Runner / Expo
1 Hotel South Beach - Habitat Restaurant
Miami, FL
12.2017 - 08.2018
- Delivered food-running service in luxury hotel restaurant setting delivering exceptional service to all guests including regulars, newcomers & VIPS.
- Assisted with kitchen expediting by maintaining a prepared station, organizing supplies, and collaborating with culinary and service teams during peak service periods.
- Built strong knowledge of menu ingredients, dish presentation, and food and wine pairings, describing each course confidently during tableside delivery.
- Supported opening team for Habitat Restaurant at 1 Hotel South Beach by setting up dining room furnishings, glassware, and kitchen equipment to create an inviting atmosphere for guests.
Server / Bartender
Kaña Kitchen & Rumbar
San Juan, PR
11.2020 - 10.2022
- Prepared house cocktails, managed busy bar service, and built strong guest relationships through personalized hospitality.
- Offered menu suggestions based on individual customer needs and wants when communicated during conversations.
- Provided friendly, attentive bilingual English/Spanish service to local and international guests in high-volume shifts nights, weekends, and holidays.
- Processed cash and credit card payments, balanced end-of-shift sales, and assisted with liquor inventory and bar restocking.
- Executed opening and closing tasks, including dining room setup, cleaning, and maintaining organized service areas.
Server
Santaella
San Juan, PR
05.2016 - 10.2017
- Supported personalized upscale dining service at Chef José Santaella's acclaimed restaurant in the heart of La Placita de Santurce, introducing guests to contemporary Puerto Rican cuisine and signature culinary creations.
- Mastered evolving menu featuring seasonal ingredients, nightly chef specials, and signature cocktails, guiding guests in selecting ideal food and beverage pairings.
- Delivered tableside wine service, curating wine and handcrafted cocktail recommendations to complement appetizers, entrées, and desserts.
- Collaborated with kitchen and service teams in fast-paced dining environment, ensuring efficient table turnover and earning coveted weekend shifts through menu expertise and attentive guest service.
Server
The Condado Diner
San Juan, PR
05.2023 - 03.2024
- Delivered exceptional breakfast and dinner service at boutique hotel restaurant in Condado, receiving positive guest feedback through personalized hospitality and attention to detail.
- Presented chef nightly specials, offered informed menu suggestions, and completed tableside wine opening and bottle service with professionalism.
- Executed early-morning opening tasks, including dining room setup, table arrangement, coffee station prep, and stocking food and beverage supplies to ensure seamless service.
- Maintained neat service areas and readiness for guests, contributing to smooth restaurant operations and adherence to food safety standards.
Education
Bachelor of Science - Finance & Entrepreneurship
Northeastern University
Boston, MA05-2012
High School Diploma -
Baldwin School of PR
Guaynabo, PR05-2007
Skills
- Order management
- Guest engagement
- Beverage pairing
- Kitchen communication
- Food safety practices
- ServSafe certification
- POS systems
- Rapid adaptation
- Strong teamwork
Certification
- ServSafe Food Protection Manager Certification Issued by:
ServSafe / National Restaurant Association
Obtained: May 2023
Expiration: May 2028
Timeline
Server
The Condado Diner
05.2023 - 03.2024
Server / Bartender
Kaña Kitchen & Rumbar
11.2020 - 10.2022
Food Runner / Expo
1 Hotel South Beach - Habitat Restaurant
12.2017 - 08.2018
Server
Santaella
05.2016 - 10.2017
Bachelor of Science - Finance & Entrepreneurship
Northeastern University
High School Diploma -
Baldwin School of PR