Open To Work
Roberto Hernandez
T Mobile
Ashton,MD
Work Preference
Desired Job Title
Technology & Operations SupportTechnology & Administrative SupportHelp Desk TechnicianWork Type
Full TimeSeasonal WorkVolunteerLocation Preference
HybridRemoteOn-SiteLocation:
Ashton, MD, USOpen to relocation:
YesSummary
IT and cybersecurity professional with an Associate of Applied Science (A.A.S.) in Cybersecurity and hands-on experience in technical support, troubleshooting, computer systems, and network technologies. Skilled in diagnosing hardware, software, connectivity, and user access issues while providing effective technical solutions. Strong foundation in Windows, Linux, networking, Active Directory, cybersecurity, and system administration. Known for strong problem-solving, communication, and hard work.
1
Certification
6
Years of experience
Work History
Store Manager
4 Months- Managed daily store operations, sales, customer service, and team performance.
- Troubleshot and repaired mobile devices, software, and connectivity issues.
- Assisted customers with device setup, data transfers, account issues, and technical support.
- Responsible for opening or closing the store, ensuring systems, equipment, inventory, and operations were secure and functioning properly.
Technology & Administrative Support
3 Years 4 Months- Technology & Administrative Operations
- Managed digital invoices, banking records, company checks, and financial documentation.
- Maintained computerized records and prepared annual income and expense reports.
- Used business software and digital systems to manage purchasing, payments, and administrative operations.
- Used online platforms and digital tools to research new projects, submit applications, and manage business documentation.
- Coordinated material purchasing, vendor records, and day-to-day business operations.
Technology & Operations Support
2 Years 10 Months- Troubleshot and repaired POS systems, computers, printers, and payment terminals.
- Supported international money transfer and payment processing systems.
- Resolved hardware, software, network, and connectivity issues.
- Maintained store technology to minimize downtime.
Education
Associate of Science - Cyber Security
Skills
Budget forecasting
Financial budgeting
Customer satisfaction
Internal controls
Coaching and training
Strategic planning
IT
Investment analysis
Willing to learn
Certification
IT Professional
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
T Mobile
06.2026 - Current
Technology & Administrative Support
March Carpentry
01.2023 - 05.2026
Technology & Operations Support
International Market
05.2020 - 03.2023
Montgomery College
Associate of Science from Cyber Security