Jessica Murphy
Montgomery,PA
Summary
Highly-motivated and hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Store Market Manager
LensCrafters
Selinsgrove, PA
09.2022 - Current
- Ensured all merchandise was accurately priced and displayed according to company standards.
- Implemented new policies and procedures to enhance operational excellence throughout the store.
- Recruited, trained, coached, and managed a team of retail associates in providing exceptional customer service.
- Conducted regular audits of financial records to ensure accuracy of accounts receivable and payable information.
- Analyzed customer feedback surveys to identify areas needing improvement in product selection or service delivery.
General Manager
Old Navy
Selinsgrove, PA
02.2022 - 09.2022
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Business Operations Manager
Old Navy
Selinsgrove, PA
02.2019 - 02.2022
- Monitored customer feedback and took corrective action as necessary.
- Maintained a comprehensive understanding of industry trends.
- Developed training programs for employees in order to increase their knowledge base.
- Resolved customer complaints quickly and effectively.
- Oversaw inventory control procedures, ensuring that stock levels are maintained.
- Managed the daily operations of the business, including staff scheduling and resource allocation.
Education
High School Diploma -
Harry S Truman High School
Levittown, PA05-2003
Skills
- Merchandising Strategies
- Performance Analysis
- Marketing initiatives
- Public and Media Relations
- Staff Management
- Business Development
- Brand Promotion
- KPI Tracking
- Sales Forecasting
- Budget Forecasting
- Team Recruiting and Hiring
- Training and Onboarding
- Self Motivation
Timeline
Store Market Manager
LensCrafters
09.2022 - Current
General Manager
Old Navy
02.2022 - 09.2022
Business Operations Manager
Old Navy
02.2019 - 02.2022
High School Diploma -
Harry S Truman High School