Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Bernice Garza

Fairfield,CA

Summary

Adaptive Marketing Manager offers top skills in brand management, content creation and email marketing coupled with outstanding communication and time management abilities. Self-directed and independent professional with 26 years of experience developing and executing marketing plans. In-depth knowledge of Google AdWords and PowerPoint. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience

Work History

Store Market Manager

LensCrafters
Fairfield, CA
06.2015 - Current
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Recruited, trained and supervised new employees.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Planned and facilitated meetings to share marketing plans and explain future business goals.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Store Manager

Vitamin World
Vacaville, CA
03.2007 - 06.2015
  • Ensuring that each customer receives outstanding customer service by providing a friendly environment which includes greeting,and acknowledging every customer
  • maintaining outstanding standards by demonstrating solid product knowledge and meeting all components of the company's customer service guidelines Identify, Recruit, and Hire.
  • Hire Qualified sales associates with a passion for nutrition health and sales. Set high standards Inspect what I except.
  • Empower others achieve,involve team in decision making and consistently recognize individuals and team performance.
  • Facilitating the learning and adaption of associates to new programs and business imperatives.

Manager

Victoria Secret
Pleasanton, CA
08.2003 - 07.2006
  • Consistently create an exceptional shopping experience for the customers by immediately helpful,enthusiastic,attentive, informative and showing concern for the customers
  • Consistency manage operations to achieve a well controlled store environment reducing the risk of merchandise or cash loss.
  • Take appropriate and timely steps to reward high performers or discipline poor performers.
  • Generate consistency enthusiasm and team spirit among associates and peers throughout the distract.
  • Visual standards are understood and consistently executed.
  • Hire exceptional sales and management associates.

Education

Associate of Arts - Liberal Arts and Sciences

Solano Community College
Fairfield, CA
06-1998

Skills

  • Merchandising Strategies
  • Marketing Initiatives
  • Performance Analysis
  • Customer Acquisition
  • Quality Inspections
  • Appointment Scheduling

Accomplishments

Increase Comp and Sales Goal Every Year by 6 to 13% . Won 5 different rewards highest Comp, Plan. EPP, Multiple, Remake and Refunds within my own district. Increase Doctors Sales by 4% each year.

References

References available upon request.

Timeline

Store Market Manager

LensCrafters
06.2015 - Current

Store Manager

Vitamin World
03.2007 - 06.2015

Manager

Victoria Secret
08.2003 - 07.2006

Associate of Arts - Liberal Arts and Sciences

Solano Community College

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Bernice Garza