Roberto Lonchong
MIAMI LAKES,FL
Summary
Dynamic professional with a proven track record in warehousing functions and customer service excellence, notably at Palmetto Care Center. Expert in stock management and problem-solving, significantly improving inventory processes and customer satisfaction. Skilled in data collection and call management, adept at driving results through meticulous quality control and administrative support.
Overview
6
6
years of professional experience
Work History
Central Supply Manager
Palmetto Care Center
02.2022 - Current
- Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
- Forecasted requirements and set reorder points to maintain optimal levels.
- Sourced and expedited materials for emergency operations such as humanitarian aid.
- Analyzed inventory to determine serviceable, unserviceable and salvageable materials and compared items against back stock records to distribute to designated locations.
Customer Service Representative
Majority
09.2018 - 02.2022
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
High School Diploma -
Miami Dade College
Miami, FL08.2017
Skills
- Data Collection
- Call Management
- Warehousing functions
- Stock management
- Problem-solving abilities
- Customer Service
- POS systems expert
- Call center experience
- Administrative Support
- Spreadsheets
- Store maintenance
- Quality Control
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Central Supply Manager
Palmetto Care Center
02.2022 - Current
Customer Service Representative
Majority
09.2018 - 02.2022
High School Diploma -
Miami Dade College
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