Roberto Lopez
Fort Worth,TX
Summary
I am experienced in case management, specializing in refugees. I have 2 years experience working with the Office of Refugee Resettlement as a case manager for unaccompanied children, with the main goal of safely unifying the children with family members in the U.S. Currently working with recently resettled refugees in Social Adjustment Services program, to assist them to ease their resettlement into a new country.
Overview
7
7
years of professional experience
Work History
Case Manager
Cherokee Federal
10.2023 - Current
- Conduct enrollments for newly assigned clients into the Refugee Case Management program
- Assess client needs for constructing a service plan
- Coordinate scheduling of vaccine appointments for clients
- Enroll clients in RMA when appropriate
- Act as an authorized representative for HHSC applications by submitting SNAP/Medicaid/TANF applications on behalf of clients and providing follow up to their applications
- Refer clients to other service departments as needed such as employment services and ESL
- Coordinate with case managers in other service areas to ensure client information is kept up to date.
Case Manager
Insight Global
04.2021 - 06.2023
- Conduct initial intake for unaccompanied minors
- Conduct assessments in accordance to ORR policy
- Assess and interview potential sponsors to evaluate their means for caring for child
- Conduct background checks on sponsors to asses for potential risk factors
- Report significant incident reports when needed
- Establish bonafide relationship between minor and sponsor through interviews and collection of documents such as trail of birth certificates
- Review cases for completion prior to submission for ORR review
- Facilitates the timely release or discharge of children to identified family members or authorized caregiver/custodian and document the provision of services in each child's case file
- Create significant incident reports and addendums as needed
- Follow up with minors for Incident Reports
- Create OTIP referrals and CPS report when needed.
Customer Service Representative
MAXIMUS
03.2020 - 05.2020
- Attend to calls for 2020 census
- Answer questions and help fill out census.
Customer Service Manager
Walmart
02.2017 - 01.2020
- Coordinate associates for adequate work flow
- Attend to customers concerns and questions
- Organize and maintain presentable front end for customers
- Handling of currency for accounting purposes
- Contribute ideas for displays.
Education
Doctoral degree - Doctor of Human Services
Capella University
Master's - Forensic Psychology
Southern New Hampshire University
Manchester, NH12.2021
Bachelor's of Arts - Psychology
University of Texas at El Paso
El Paso, TX01.2016
High School Diploma -
Mission Early College High School
01.2014
Associate of Arts -
El Paso Community College
El Paso, TX01.2013
Skills
- Call Center (Less than 1 year)
- Customer Service (5 years)
- Microsoft Excel
- Computer literacy
- Case Management
- Social Work
- Quality control
- Crisis intervention
- Leadership (1 year)
- Staff training (3 years)
- Supervising experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Manager
Cherokee Federal
10.2023 - Current
Case Manager
Insight Global
04.2021 - 06.2023
Customer Service Representative
MAXIMUS
03.2020 - 05.2020
Customer Service Manager
Walmart
02.2017 - 01.2020
Doctoral degree - Doctor of Human Services
Capella University
Master's - Forensic Psychology
Southern New Hampshire University
Bachelor's of Arts - Psychology
University of Texas at El Paso
High School Diploma -
Mission Early College High School
Associate of Arts -
El Paso Community College