Roberto Lores

Hialeah,FL

Summary

Bilingual, team-oriented professional with a strong work ethic, and a background in customer service, sales, and financial services. Committed to excellence, accuracy, and delivering personalized support to meet diverse customer needs.

Overview

years of professional experience

Work History

DSP Driver

MER LLC

Miami, FL

08.2025 - Current

Assisted team in daily delivery operations and logistical support.
Coordinated schedules and routes for efficient service delivery.
Provided professional customer service by ensuring accurate, secure, and timely package delivery.

Relationship Banker

Bank of America

Miami Lakes, FL

02.2024 - 04.2025

Delivered personalized banking services, assisting clients with inquiries and transactions.
Promoted bank products, achieving sales goals and increasing branch revenue.
Managed daily cash transactions, ensuring accuracy in deposits and withdrawals.
Resolved client issues to enhance customer satisfaction and retention.

Retail Customer Service Associate

FedEx Office

Hialeah, FL

11.2021 - 02.2024

Established sustainable relationships with customer accounts through open, interactive communication.
Managed multiple tasks while maintaining adaptability and flexibility.
Provided product or service information via telephone and in-person consultations.
Utilized computer programs to meet customer production requirements.

Education

Associate of Arts - Political Science

Miami Dade College