Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Roberto Luna, II

Laredo,TX

Summary

  • Professional Dispatch with considerable experience working in busy logistics, transport and vehicle environment.
  • Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency.
  • Enjoys working in challenging situations, remaining calm and level-headed in stressful situations.
  • Personable job seeker dedicated to cultivating positive client, staff and management connections.
  • Skilled in complex
    problem-solving and conflict resolution.
  • Orderly and committed in building customer relations and able to handle challenges.
  • Bringing detail-oriented and
    decisive nature with sound judgment, good multitasking abilities and self-motivated nature.
  • Comfortable working
    alone or with others to accomplish on-time and accurate tasks
    Skills

Overview

7
7
years of professional experience
1
1
Certification

Work History

Dispatcher/Supervisor

MATRIX Resources
Laredo, TX
05.2023 - 07.2024
  • Coordinated deliveries and pickups in and out of Mexico according to priority and available equipment.
  • Hired Mexican carriers to deliver shipments into Mexico for Matrix Resources and also covering pickups in Mexico to bring to the Laredo office so our drivers can deliver the shipments up North
  • Tracked the “Proof of Delivery” (POD) for the shipments we were delivering both locally and in Mexico by contacting different Billing Departments of each carrier we used to deliver the shipments
  • Filed the POD’s so our billing team can upload them and the client can pay us for each delivery
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Updated records of driver locations, delays, and cancellations.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Resolved customer complaints related to service issues or delays.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized various software systems to facilitate movement, planning and scheduling
  • When needed, I would move shipments from the warehouse and load it into the trailer with forklift

Assistant

Luna’s Investments
Laredo, TX
08.2018 - 05.2023
  • Answered phone calls and emails to provide information,
    resulting in effective business correspondence
  • Organized and maintained filing systems for documents and records.
  • Provided secretarial and office management support
  • Inventoried and ordered materials need for rentals
  • Scheduled viewing appointments and meetings
  • Prepared and prioritized calendars and correspondence

Warehouse Associate

HEB Warehouse
San Antonio, TX
05.2017 - 05.2018
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to
    accomplish goals and address issues related to our products and
    services.
  • Prioritized and organized tasks to efficiently accomplish service
    goals.

Education

High School Diploma -

United High School
Laredo, TX
05-2017

Business Administration

Laredo College
Laredo, TX

Skills

  • Verbal and Written Communication in both in the English and Spanish languages
  • Phone dispatch
  • Multitasking and Time Management
  • Professional and Courteous
  • Computers and Technology
  • Microsoft Office
    Experience
  • Fork Lift Operator

Languages

English
Native/ Bilingual
Spanish
Professional

Certification

  • Certificate of Completion - Fork Lift Operator Training

References

  • Justin Newton (956)330-5221 Newton.justin@outlook.com
  • Hubert James LeJeune Jr. (254)434-3688

Timeline

Dispatcher/Supervisor

MATRIX Resources
05.2023 - 07.2024

Assistant

Luna’s Investments
08.2018 - 05.2023

Warehouse Associate

HEB Warehouse
05.2017 - 05.2018

High School Diploma -

United High School

Business Administration

Laredo College

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Roberto Luna, II