ROBERTO MENDEZ
Salinas
Summary
My main objective is to bring enthusiasm, dedication, and an exceptional work ethic. Experienced with customer service for 10 years. High energy and outgoing with a dedication to positive guest relations. I am bilingual, I speak English and Spanish and am experienced with a cash handling background.
Overview
4
4
years of professional experience
Work History
Customer Representative
Oportun
01.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Front Desk Receptionist
Golds Gym Monterey
01.2019 - 03.2020
- Front Desk
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Security Officer
Professional Security Consultants
01.2019 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
Bachelor's Degree - Psychology
Sacramento State University
12.2024
Associate's Degree - Administration of Criminal Justice
Hartnell College
Salinas, CA12.2019
High School Diploma -
Everett Alvarez High School
Salinas, CA12.2016
Skills
- Bilingual (Spanish and English)
- Great communication skills
- Great Customer service
- Punctual
- Very responsive
Timeline
Customer Representative
Oportun
01.2022 - 01.2023
Front Desk Receptionist
Golds Gym Monterey
01.2019 - 03.2020
Security Officer
Professional Security Consultants
01.2019 - 03.2020
Bachelor's Degree - Psychology
Sacramento State University
Associate's Degree - Administration of Criminal Justice
Hartnell College
High School Diploma -
Everett Alvarez High School
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