Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ROBERTO MORENO

Columbus,OH

Summary

Professional with over 30 years of experience in the gaming industry, with a comprehensive understanding of casino operations and gaming regulations. Skilled in managing teams, fostering positive relationships with guests, and maintaining game integrity. Demonstrated success in resolving customer disputes effectively while ensuring compliance with organizational policies. Regularly trained and mentored staff to improve performance and achieve operational goals.

Overview

24
24
years of professional experience
1
1
Certificate

Work History

Pit Manager

HOLLYWOOD CASINO COLUMBUS
01.2019 - Current
  • Responsibly manages and supervises dealer staff.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service
  • Effectively handles and customer concerns and requests in a timely matter.
  • Verifies table inventories and effectively manages table limits.
  • Ensure that we are compliant with all regulatory requirements within the area of responsibility and reporting potential issues to the Table Games Managers.

Casino Dealer

JACK CINCINNATI CASINO
Cincinnati, Ohio
01.2016 - 01.2019
  • Dealt a variety of card games, including Blackjack, Mini Baccarat, and Carnival Games. As well as dice and roulette.
  • Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience.

Casino Dealer

CONDADO PLAZA HOTEL & CASINO
San Juan
01.2002 - 01.2015
  • Dealt a variety of card games, including Blackjack, Mini Baccarat, and Carnival Games. As well as dice and roulette.
  • Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience.

Education

BA - Computer Information System

Universidad Del Este
Carolina, Puerto Rico

Computer Technician -

International Junior College
Bayamon, Puerto Rico

Networking -

Educational Computer Center
Carolina, Puerto Rico

Skills

  • Table management
  • Regulatory compliance
  • Inventory verification
  • Conflict resolution
  • Customer service
  • Staff supervision
  • Team building
  • Game rules knowledge
  • Customer engagement
  • Problem solving
  • Maintaining confidentiality

Certification

Ohio Casino Control Commission License

Timeline

Pit Manager

HOLLYWOOD CASINO COLUMBUS
01.2019 - Current

Casino Dealer

JACK CINCINNATI CASINO
01.2016 - 01.2019

Casino Dealer

CONDADO PLAZA HOTEL & CASINO
01.2002 - 01.2015

BA - Computer Information System

Universidad Del Este

Computer Technician -

International Junior College

Networking -

Educational Computer Center

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