Summary
Overview
Work History
Education
Skills
Affiliations
Certifications
Contact
Timeline
Generic

Roberto Muniz

McAllen,TX

Summary

Organized and dependable professional with a proven track record in retail and customer service environments. Equipped with strong problem-solving abilities and excellent communication skills. Adept at managing multiple priorities and performing under pressure. Committed to enhancing team success and contributing to organizational goals with enthusiasm and a proactive approach.

Overview

5
5
years of professional experience

Work History

General Merchandise Expert

Target
McAllen, TX
02.2024 - 09.2024
  • Enhanced product visibility and accessibility through effective labeling, stocking, and merchandise display management.
  • Boosted store operations by tracking production and quality control systems, and identifying deficiencies proactively.
  • Supported high-stress, busy sales environments, maintaining composure, and resolving customer issues efficiently.

Sales Associate

Ziller
McAllen, TX, TX
04.2023 - 01.2024
  • Delivered exceptional customer service, driving sales through personalized service and product recommendations.
  • Handled high-volume customer inquiries and provided detailed product information to enhance customer shopping experience.

Call Center Representative

Maximus
Edinburg, TX
05.2023 - 09.2023
  • Improved customer satisfaction by promptly responding to inquiries, optimizing processes, and resolving account discrepancies.
  • Enhanced team performance through monitoring, feedback, and driving initiatives to increase efficiency.

Team Member

Dicks Sporting Goods
McAllen, TX
10.2022 - 06.2023
  • Provided reliable and efficient service by mastering all required tasks, contributing to team success through high performance, and accuracy.
  • Maintained clean and safe work areas to promote efficiency and ensure team safety during peak periods.

Crew Member

Apache LLC
Palacios, TX
03.2020 - 12.2021
  • Participated in sorting and cleaning shrimp, operating and maintaining fishing equipment, and ensuring proper storage of the catch.
  • Conducted general boat maintenance to keep the vessel in good condition, supporting all fishing operations effectively.

Education

BBA - Global Supply Chain Management

University of Texas At Rio Grande Valley
Edinburg, TX
05-2026

Associate of Arts - Interdisciplinary

South Texas College
McAllen, TX
05-2024

Skills

  • Interpersonal communication
  • Customer Service Excellence
  • Sales
  • Team Leadership and Training

Affiliations

Volunteer Experience

Youth Mentor
Good shepherd community church, Brownsville , TX
January 2022 - June 2023

  • Volunteered to mentor and educate local boys about church teachings, fostering spiritual growth and moral development.
  • Organized and led group activities, discussions, and community service projects, enhancing engagement and learning.
  • Served as a positive role model, promoting values such as integrity, compassion, and respect.

Certifications

  • Supply Chain Management and Analytics (Coursera)
  • PwC US - Management Consulting Job Simulation (Forage
  • PwC US - Audit Job Simulation (Forage)

Contact

Personal number: (956)545-5849

Personal E-mail: Robertovvvega@gmail.com

Timeline

General Merchandise Expert

Target
02.2024 - 09.2024

Call Center Representative

Maximus
05.2023 - 09.2023

Sales Associate

Ziller
04.2023 - 01.2024

Team Member

Dicks Sporting Goods
10.2022 - 06.2023

Crew Member

Apache LLC
03.2020 - 12.2021

BBA - Global Supply Chain Management

University of Texas At Rio Grande Valley

Associate of Arts - Interdisciplinary

South Texas College

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