Sharaea Mansur
Altoona,WI
Summary
Production and operations leader with experience leading teams, delivering staff training, and managing customer service. Known for structured problem solving, multitasking, and maintaining safe, efficient workflows. Strong communication and time management skills with high attention to detail and rapid adaptation.
Overview
9
9
years of professional experience
Work History
Production Lead
Vets Plus
Menomonie, Wisconsin
03.2025 - Current
- Oversaw workstation setup and operation and mobilized production line and shift employees to meet customer quality standards and schedules.
- Coordinated daily priorities with production and warehouse teams to ensure alignment and operational efficiency.
- Trained operators on safety, sanitation, and quality procedures.
- Trained new personnel on tools and equipment to enhance operational readiness and safety.
- Ensured safety regulations were followed by all staff members.
- Reviewed batch records for accuracy and compliance.
- Verified labeling and packaging of finished products to maintain compliance with quality standards.
- Worked closely with the management team to develop long-term plans for growth.
Manager
Casey's
Random Lake, Wisconsin
10.2023 - 02.2025
- Oversaw kitchen and front of house operations to ensure seamless service delivery.
- Managed Casey's store operations, scheduling, and daily team coverage.
- Trained associates on Casey's service standards and store procedures.
- Evaluated staff performance and implemented solutions to enhance service quality.
- Resolved customer concerns with prompt, professional support.
- Supervised cash handling, register accuracy, and safe deposit procedures.
- Coordinated inventory orders, stock rotation, and shelf replenishment.
- Monitored food prep areas, sanitation, and freshness controls.
- Executed merchandising, signage, and promotional display setup to optimize product visibility.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Cashier
Dollar Tree Stores
Eau Claire, Wisconsin
10.2018 - 03.2019
- Processed cash, debit, credit, and EBT transactions at the front end.
- Greeted customers and provided assistance with product inquiries and checkout processes.
- Delivered strong customer service through active listening and customer engagement.
- Assisted customers in locating products and provided guidance on product features.
- Stocked impulse items and organized checkout area displays.
- Cleaned front-end counters, register station, and entry area.
- Executed management-assigned responsibilities to enhance team efficiency.
Customer Service Representative
EBay Inc
Eau Claire, Wisconsin
10.2017 - 05.2018
- Worked for multiple companies for the call service center. World Market, Rue La La, Toys R Us.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Communicated with customers through phone, email, and chat with clear, professional language.
- Answered customer inquiries and provided accurate information regarding products and services.
- Cultivated relationships with customers through personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Bloomer High School
Bloomer, WI01-2007
Skills
- Quality assurance
- Attention to detail
- Staff training and development
- Team leadership
- Problem solving
- Multi-tasking
- Computer proficiency
Timeline
Production Lead
Vets Plus
03.2025 - Current
Manager
Casey's
10.2023 - 02.2025
Cashier
Dollar Tree Stores
10.2018 - 03.2019
Customer Service Representative
EBay Inc
10.2017 - 05.2018
High School Diploma -
Bloomer High School