Hi, I’m
Roberto Adair Ortiz
Bell Gardens,CA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Productive Bakery Clerk well-versed in providing personable service and meeting customer expectations. Strong familiarity with basic recipes and kitchen equipment acquired over 1 year of industry experience. Committed to contributing to dynamic bakery team.
Superb caregiver strongly emphasizing domestic violence education and prevention. Extensive experience in family therapy, substance abuse prevention and parent-child conflict resolution.
Punctual and honest team lead with solid background in team environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
5
years of professional experience
Work History
WalmartDowney, CA
Bakery Associate
03.2020 - 06.2020
Job overview
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Angels Foster Care Of Santa BarbaraSanta Barbara, CA
Foster Care Provider
02.2018 - 11.2020
Job overview
- Taught older children about money, driving and other important life skills.
- Reduced problem behaviors with positive reinforcement and supportive techniques.
- Offered extensive care to troubled older children without likelihood of adoption.
- Prepared and maintained individual beds and personal space for foster children.
- Transported kids to mandated therapy, extracurricular activities and medical appointments.
- Documented data and completed accurate updates to case records.
PRWTLos Angeles, CA
Call Center Customer Service Representative
04.2017 - 01.2018
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over 200 calls per shift to meet fast-paced call center demands.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
StaplesNorwalk, CA
Computer Sales Associate
05.2017 - 07.2017
Job overview
- Supported back-end team in keeping computer technology organized and locating desired items for customers.
- Created descriptions for online computer sales with detailed technical specifications.
- Engaged customers throughout sales process and followed store procedures to maximize satisfaction.
- Listened to customers to identify needs and build personalized computing solutions.
PopeyesWatts, CA
Cashier Team Lead
02.2016 - 01.2017
Job overview
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
Education
Long Beach City CollegeLong Beach, CA
No Degree from Architectural And Building Sciences
2019
Alain Leroy Locke College Preparatory AcademyLos Angeles, CA
High School Diploma
06.2016
Skills
- Emotional Development
- Dietary Needs
- Child Care
- Customer Satisfaction
- Daily Logs
- Speak & writes English & Spanish
- Outdoor Activities
- Social Interaction
- Language Skills Development
- Treatment Recommendations
- Enrichment Activities
- Emergency Situations
- Client Contact
volunteer
i volunteer on the weekends on feeding the needy in DTLA most affected area in the homeless population. i also volunteer seasonal on our local baseball “Little Lancers” team here in Bell Gardens
Timeline
Bakery Associate
Walmart
03.2020 - 06.2020
Foster Care Provider
Angels Foster Care Of Santa Barbara
02.2018 - 11.2020
Computer Sales Associate
Staples
05.2017 - 07.2017
Call Center Customer Service Representative
PRWT
04.2017 - 01.2018
Cashier Team Lead
Popeyes
02.2016 - 01.2017
Long Beach City College
No Degree from Architectural And Building Sciences
Alain Leroy Locke College Preparatory Academy
High School Diploma
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