Roberto Perales
Campus support specialist
Hialeah,United States
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
Work History
Campus support specialist
CBT technology institute
09.2022 - 02.2023
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Answered constant flow of customer calls with minimal wait times.
Rec Leader
CLAP Aftercare
01.2017 - 08.2019
- Assist children on completing homework.
- Tutor on specific subject for several children.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
- Developed positive and productive relationships with kids, parents and staff.
- Kept athletic and games equipment and facilities organized and maintained.
Leader
Academy For International Education Charter School
01.2015 - 01.2017
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
- Examined completed work to detect defects and verify conformance to specifications.
- Complied with company policies, objectives and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Worked with colleagues to create prototypes for designs and training materials.
- Confirmed confidential budget reports remained up-to-date for manager.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
Education
High School Diploma -
Hialeah-Miami Lakes Senior High School
06.2016
Skills
- Excel
- Outlook
- PowerPoint
- Microsoft word
- Written and oral communication skills
- Well-organized
- Friendly
- People skills
- Positive attitude
- Punctual
- Technical Operations Optimization
- Workforce Planning
Languages
- English
- Spanish
Languages
Spanish
Native or Bilingual
Timeline
Campus support specialist
CBT technology institute
09.2022 - 02.2023
Rec Leader
CLAP Aftercare
01.2017 - 08.2019
Leader
Academy For International Education Charter School
01.2015 - 01.2017
High School Diploma -
Hialeah-Miami Lakes Senior High School
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