Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Roberto Perez

Grand Rapids,MI

Summary

Accomplished Credit Manager with a proven track record at Rent-A-Center, adept in risk assessments and customer engagement. Spearheaded initiatives that minimized losses and enhanced client relations, securing 100% client retention for Global Vision Eyewear. Expert in policy implementation and proficient in Spanish, demonstrating exceptional problem-solving abilities and a commitment to excellence.

Overview

12
12
years of professional experience

Work History

CREDIT MANAGER

RENT-A-CENTER
02.2012 - 01.2024
  • Negotiated payment plans with delinquent customers to minimize losses while maintaining positive client relationships.
  • Work cross-functionally with sales, management, and other departments to maintain effective operations.
  • Improved credit risk management by implementing effective underwriting policies and procedures.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.

INTERNATIONAL SALES MANAGER

GLOBAL VISION EYEWEAR
01.2014 - 02.2016
  • Retained 100% of clients and brought in 200 new clients resulting in increased revenue and improved customer satisfaction scores.
  • Traveled nationally to reach customers in international markets.
  • Improved sales techniques and made sales pitches all potential clients per quarter.
  • Documented transactions and managed high-value accounts using Salesforce Software.
  • Developed relationships with clients and potential clients to improve business growth.
  • Resolved issues escalated by Polish Military to satisfy customers and increase confidence in Safety ballistics eye-wear.

Education

Associate of Science - Business Management

CORNERSTONE UNIVERSITY
GRAND RAPIDS, MI

Skills

  • Research and due diligence
  • Fraud understanding
  • Application Review
  • Proficient in Spanish
  • Customer Engagement
  • Risk Assessments
  • Mentoring and training
  • Policy Implementation
  • Collections Actions
  • Customer Service
  • Problem-solving abilities

Languages

Spanish
Native or Bilingual

Timeline

INTERNATIONAL SALES MANAGER

GLOBAL VISION EYEWEAR
01.2014 - 02.2016

CREDIT MANAGER

RENT-A-CENTER
02.2012 - 01.2024

Associate of Science - Business Management

CORNERSTONE UNIVERSITY

Similar Profiles

CREATE PROFILE
Roberto Perez