Roberto PORFIRIO

Drove digital transformation for a premium skincare brand by transforming a disjointed technology landscape into a unified ecosystem, enabling seamless integration across direct-to-consumer online platforms, third-party online marketplaces, and wholesale retail channels

ENTERPRISE TRANSFORMATION & CHANGE LEADERSHIP

• Developed a comprehensive technology framework to address fragmented operations and misaligned initiatives. Implemented enterprise-wide standards and governance processes, resulting in improved cross-functional collaboration and streamlined operations
• Transformed IT support model amid growing service challenges. Established strategic MSP partnerships and implemented 24×7×365 coverage structure, achieving 30% reduction in operational costs through optimized resource utilization
• To address operational inefficiencies, led strategic replacement of legacy integration platform with enterprise iPaaS solution, enabling straight-through processing for 95% of transactions and establishing automated exception handling workflows for supply chain operation
• Led strategic direction for a team of 8-12 developers and engineers focused on iPaaS solutions and data engineering initiatives. Guided the implementation of MuleSoft integration patterns, oversaw development standards establishment, and provided architectural direction that enabled seamless integration between NetSuite ERP, e-commerce platforms, and enterprise systems. Supported CI/CD practices implementation that improved deployment reliability and reduced integration errors while maintaining system performance during periods of high transaction volume
• Led preparatory phase (Phase 0) of ERP migration initiative to SAP S/4HANA Public Cloud. Collaborated with external consultants to develop comprehensive RFP, including requirements gathering, systems integrator evaluation, data migration strategy (conversion/archiving), and project planning. Established foundation for strategic platform modernization through detailed preparation of initial project phases and deliverables

TECHNOLOGY INNOVATION & PROCESS OPTIMIZATION

• Drove enterprise-wide technology modernization strategy to transform fragmented operations into a unified digital ecosystem. Established foundational integration architecture enabling seamless cross-platform data flows while ensuring enterprise scalability and compliance
• Streamlined 3PL integration processes to eliminate inconsistent operations. Developed canonical framework and automated deployment pipelines for ERP-WMS integrations, resulting in accelerated partnership onboarding and consistent data flows
  Eliminated two-week financial reporting lag in marketplace operations. Engineered real-time Amazon marketplace reconciliation system enabling daily performance monitoring and immediate financial visibility
• Created a unified payment processing framework to handle complex multi-gateway requirements. Designed and implemented an integrated solution for PayPal, Stripe, Shopify Payments, and Amazon Pay with enterprise ERP systems, establishing standardized transaction flows with full compliance and audit capabilities

DATA ARCHITECTURE & ANALYTICS

• Established enterprise-wide analytics foundation with Databricks platform using medallion architecture to enable data-driven operations across multiple domains:
• Transportation analytics tracking carrier performance, routing efficiency, and delivery metrics
• Integration platform monitoring capturing transaction volumes, processing times, and error rates across e-commerce channels
  Sales performance analytics providing real-time visibility into revenue, order volume, and inventory levels across DTC, marketplace, and wholesale channels
• Optimized transportation cost management through enhanced visibility. Built integrated analytics framework consolidating carrier vendor data, generating $0.7M in immediate cost savings
• Created comprehensive supply chain monitoring solution to improve operational visibility. Developed real-time analytics platform tracking order volumes, inventory levels, and financial performance across all retail channels

INFRASTRUCTURE & SECURITY MANAGEMENT

• Implemented enterprise-wide user lifecycle management to address security risks. Developed standardized protocols for onboarding, role changes, and offboarding, improving operational efficiency while strengthening access controls
• Modernized identity management infrastructure to enhance security posture. Led strategic migration from Azure AD to JumpCloud, achieving improved operational efficiency through centralized authentication
• Deployed a comprehensive workplace technology security framework to strengthen enterprise protection. Implemented integrated security stack including password management (1Password), cybersecurity awareness training and phishing simulation (Riot), email encryption (Virtru), DMARC policy enforcement (Dmarcian), SaaS data protection (Rubrik), and endpoint protection (Sophos, CrowdStrike), establishing robust security across all business operations

Led strategic data initiatives and systems analysis focusing on enterprise system implementation and process optimization

ENTERPRISE TECHNOLOGY & OPERATIONS

• Modernized academic operations through comprehensive system upgrade. Led implementation of cloud-based SaaS School Information System, transforming legacy workflows and enabling real-time data access across the institution
• Optimized technology infrastructure to improve resource utilization. Implemented hybrid environment integrating Google Workspace and Microsoft Azure platforms, achieving seamless operations across both ecosystems
• Revolutionized institutional reporting capabilities to address fragmented processes. Implemented automated data aggregation and analytics system, reducing processing time by 70% and dramatically improving stakeholder satisfaction through accurate, real-time reporting

Led end-to-end technology operations managing 16-person team across system administration, help desk, and multimedia for 1,500 students, 400 employees, and 2,000 parents

ENTERPRISE LEADERSHIP & SYSTEMS INTEGRATION

• Executed comprehensive platform modernization to replace outdated systems. Led migration from 20-year legacy platform (Senior Systems) to cloud-based solution (Veracross), reducing operational costs by 65% while establishing standardized workflows and enabling real-time data access across divisions
• Enhanced campus-wide connectivity through infrastructure modernization. Executed comprehensive network upgrade supporting all operations, delivering improved reliability and performance across all facilities
• Restructured IT support operations to improve service delivery. Established strategic MSP partnerships transforming reactive support to 24×7×365 proactive infrastructure management, reducing costs by 40% while enhancing service quality

INFRASTRUCTURE & OPERATIONS

• Streamlined device deployment process to expedite device preparation and provisioning and eliminate bottlenecks. Designed and implemented an automated system reducing deployment time from six weeks to four days for 1,000 devices, achieving 87% improvement in efficiency
• Optimized student device program to address budget constraints. Developed a comprehensive asset management framework transitioning to a strategic purchasing model, reducing annual expenditure by over 50% while improving educational effectiveness, reducing support resource requirements, while limiting disruption to students in case of device failure
• Reduced the on-premises hardware resources by 65%; reduced the virtual machine (VM) footprint by 50% by retiring redundant servers and moving others to a cloud-based environment, improving maintenance efficiencies

• Established the IT Department. Unified technology operations across global enterprise. Established and scaled IT infrastructure across eight companies in three continents, implementing standardized governance framework while maintaining consistent system availability
• Managed multiple projects for the installation and configuration of the Information Technology infrastructure associated with office spaces and supply-chain warehouses across the country. Gathered requirements and specifications; prepared and managed Requests for Proposal; procured systems, services, and hardware; managed contractors; planned and scheduled installations; provided post-move-in technology support. Projects completed on time and consistently under budget
• Configured and administered a cloud-based issue tracking management system (Jira): over 180 customers, 2,500 users, and over 12,000 issues per year. Regularly adapted system configuration to meet the demands of a fast-growing customer support organization
• Enabled rapid business expansion through technology leadership. Led end-to-end technology implementation for six new facilities, delivering comprehensive infrastructure including network architecture, security systems, and enterprise platforms while maintaining budget and timeline targets
• Managed all hardware from procurement to disposition; managed all software from selection to implementation and support; negotiated terms and pricing with suppliers

• As an ERP Support Senior Manager, spearheaded the launch and rapid scaling of a global ERP support division, implementing comprehensive issue management systems and building a high-performing team of functional experts. Successfully onboarded over 80 enterprise customers within six weeks of operations, establishing robust support infrastructure and service delivery frameworks

• Developed an innovative web-based document management system for ERP support operations that automated customer onboarding by enabling secure self-service access to licensed vendor documentation. Implemented strict access controls and document segregation to protect intellectual property rights across 180+ enterprise customers while streamlining document verification and distribution processes

• Spearheaded post-merger enterprise data warehouse implementation as lead business analyst, architecting the integration framework to unify data assets between merged organizations. Drove successful cross-organizational system conversion initiatives by conducting comprehensive technical analysis of complex data flows, establishing standardized integration patterns, and implementing robust data transformation frameworks that ensured seamless business continuity throughout the merger transition

• Conceived, developed, and implemented an innovative spreadsheet-based expense management solution to address critical workflow gaps in the company's own ERP implementation. This grassroots solution gained widespread internal adoption and ultimately influenced the development of the company's commercial expense management module, demonstrating how practical internal tools can evolve into enterprise software features
• Led end-to-end implementation of Procure-to-Pay ERP solution, transforming indirect purchasing operations through strategic process optimization and change management. Achieved 80% increase in system utilization by establishing automated workflows and formal approval protocols, resulting in enhanced spend visibility, improved compliance, and significant operational efficiencies
• Directed end-to-end implementation of Order-to-Cash ERP solution, transforming internal sales and receivables operations through process optimization and automated workflows. Reduced Accounts Receivable Days from over 90 to under 30 through implementation of enhanced order management processes and controls

• Developed comprehensive KPI dashboards providing visibility into regional support operations performance, tracking critical metrics including response times, resolution rates, and backlog trends. This initiative filled a gap in operational reporting and demonstrated such value that it was adopted as the corporate standard for performance measurement, enabling data-driven decisions for resource allocation and process improvements across global support teams
• As an ERP Support Manager, pioneered EMEA regional support by establishing and managing the first multilingual teams for Energy & Chemical Systems (ECS) and Technical Systems & Development Tools. Built and scaled operations to deliver comprehensive enterprise support coverage across Europe, Middle East, and Africa, achieving consistently high customer satisfaction ratings. Successfully introduced specialized support capabilities in previously unserved markets, enabling seamless technical assistance for critical business functions while maintaining service excellence