Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roberto Ramos

Cedar Park

Overview

6
6
years of professional experience
1
1
Certification

Work History

Quicklane Technician

Sunnyvale Ford
03.2025 - Current
  • Assisted in increasing shop productivity by completing tasks promptly and accurately.
  • Demonstrated adaptability by learning rapidly about new makes or models entering the market and adjusting service techniques as necessary.
  • Improved customer satisfaction by providing efficient and thorough vehicle maintenance services.
  • Showcased strong problem-solving abilities by diagnosing complex issues accurately, leading to successful repairs on the first attempt.

Administrative Technician

IAP Worldwide Services, Inc.
08.2023 - 01.2024
  • Streamlined filing systems and document management, reducing search time by 25% and increasing retrieval efficiency for over 500 records
  • Coordinated schedules, meetings, and travel arrangements for a team of 40 members, optimizing time management and logistics for over 200 annual events
  • Prepared reports, presentations, and documentation, facilitating communication across 5 departments and improving project delivery by 15%
  • Conducted research and data analysis to support decision-making, contributing to a 20% improvement in departmental operations and resource allocation
  • Partnered with HR to maintain accurate employee records for 150+ staff members and assisted with performance evaluations, driving a 10% increase in employee satisfaction scores

Executive Administrative Assistant

United States Marine Corps
10.2018 - 08.2023
  • Managed calendars, coordinated 50+ meetings, and arranged travel accommodations for 3 executives, streamlining scheduling and optimizing time management
  • Produced 20+ high-quality reports, presentations, and HR-related documents per month, ensuring accuracy and timely delivery to HR leadership and department heads
  • Maintained and updated employee databases with 500+ records, ensuring 100% data accuracy and confidentiality in compliance with company policies
  • Organized and executed 5+ company events and employee engagement activities annually, managing logistics, vendor coordination, and budgets up to $20,000
  • Trained and mentored 5+ new HR staff members, facilitating smooth onboarding and knowledge transfer, resulting in a 15% improvement in team performance and efficiency

Education

Associate of Applied Science - Automotive Engineering

Universal Technical Institute
Sacramento, CA
02-2025

Skills

  • ADP (Data Entry)
  • Legal Document Preparation
  • Adept with ADP Workforce
  • MS Office Suite
  • Onboarding and orientation
  • Advanced skills in Adobe Pro creating, editing, e-signatures, and document protection

Certification

  • Microsoft Office Specialist (MOS) Certification (Word, Excel, PowerPoint)
  • Professional Administrative Certificate
  • Active Secret Security Clearance

Timeline

Quicklane Technician

Sunnyvale Ford
03.2025 - Current

Administrative Technician

IAP Worldwide Services, Inc.
08.2023 - 01.2024

Executive Administrative Assistant

United States Marine Corps
10.2018 - 08.2023

Associate of Applied Science - Automotive Engineering

Universal Technical Institute

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Roberto Ramos