Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer and Community Work
Accomplishments
References
Timeline
Generic
Roberto Rodriguez

Roberto Rodriguez

Hamilton,NJ

Summary

Strategic and mission-driven executive leader with extensive experience in operational management within the non-profit and private sectors. Proven track record of successfully scaling organizations and leading diverse executive management teams to deliver measurable, cost-effective results. Adept at leveraging technology to enhance operational efficiency and foster a high-performance culture aligned with organizational values. Bilingual in English and Spanish, with strong business acumen, including successful P&L management and budget oversight. Highly skilled in conflict resolution, planning, and prioritizing tasks to achieve optimal outcomes, while maintaining the creative spark that drives the mission of the organization. Committed to empowering team members and cultivating an inclusive environment that celebrates diversity and collaboration.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Property Claims Specialist

Selective Insurance Co.
Branchville, NJ
06.2024 - Current
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.

Sr. Field Claims Specialist

American National Insurance Company
Albany, NY
06.2023 - 06.2024
  • Performed on-site investigations to document damage and loss.

Claims Adjuster II

American Family Insurance Company
Madison, WI
01.2022 - 06.2023
  • Prepared detailed reports summarizing investigation findings, recommendations, and conclusions.

Claims Adjuster III

Repwest Insurance
Ivyland, PA
11.2019 - 06.2022
  • Investigated and evaluated property and casualty insurance claims to determine coverage and liability.

Independent Claims Adjuster

Integrand Assurance
San Juan, PR
11.2017 - 06.2019
  • Investigated properties, classified damages and created estimates outlining repair costs.

Front Line Coordinator

Ready Pac Foods
Florence, NJ
08.2016 - 11.2017
  • Directed and coordinated production activities, encouraging employees to meet specifications.

Property Claims Adjuster

Mapfre Puerto Rico
San Juan, PR
09.2006 - 03.2015
  • Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.

Operations Manager

Pueblo International
Guayama, PR
08.2001 - 09.2006
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Education

MBA - Management & Human Resources

Turabo University of Puerto Rico
Gurabo, PR
06-2011

BBA - Management & Human Resources

Interamerican University of Puerto Rico
Guayama, PR
06-2006

ABA - Accounting

Technological Institute of Puerto Rico
Guayama, PR
06-2003

DBA - International Trade

Pontificial Catholic University of Puerto Rico
Ponce, PR

Skills

  • Budget management
  • Business process optimization
  • Conflict resolution
  • Data analysis
  • Goal setting
  • Information technology management
  • Mission-focused
  • Operations management
  • Project management
  • Strategic planning

Certification

  • The John Maxwell Team Leadership Academy - San Juan, PR - Dec. 2014 - Aug. 2015.
  • Claims Adjuster License: CT, DE, FL, IN, KY, MS, MT, NC, NH, NV, NY, OR, RI, SC, TX, UT, VT, WA, WV, WY.

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Volunteer and Community Work

  • Treasurer and Church Elder - Living Hope Alliance Church (non-profit) - 2018 - 2025.
  • Head Coach - Hamilton Township Recreational Soccer Academy (non-profit) - 2023 - 2025.
  • Assistant Scoutmaster - Scouts of America, Troop 91-G (non-profit) - 2024-2025.

Accomplishments

  • 2014 - Adjuster of the Year Nomination - ACODESE, San Juan, PR.
  • 2005 - Store of the Year - Management Recognition - Pueblo International, Guayama, PR.

References

References available upon request.

Timeline

Property Claims Specialist

Selective Insurance Co.
06.2024 - Current

Sr. Field Claims Specialist

American National Insurance Company
06.2023 - 06.2024

Claims Adjuster II

American Family Insurance Company
01.2022 - 06.2023

Claims Adjuster III

Repwest Insurance
11.2019 - 06.2022

Independent Claims Adjuster

Integrand Assurance
11.2017 - 06.2019

Front Line Coordinator

Ready Pac Foods
08.2016 - 11.2017

Property Claims Adjuster

Mapfre Puerto Rico
09.2006 - 03.2015

Operations Manager

Pueblo International
08.2001 - 09.2006

MBA - Management & Human Resources

Turabo University of Puerto Rico

BBA - Management & Human Resources

Interamerican University of Puerto Rico

ABA - Accounting

Technological Institute of Puerto Rico

DBA - International Trade

Pontificial Catholic University of Puerto Rico
Roberto Rodriguez